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Hive

Track and manage your Hive shipments directly in Gorgias.
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Use our integration for free!

Hive empowers Direct-to-Consumer (D2C) brands like yours to effortlessly automate their operations to manage freight, fulfillment, delivery, packaging, and returns. We provide the mission control software for you to manage all of your operations in one place.

Operating seamlessly across Germany, France, Italy, Spain, and UK, Hive’s expansive network of fulfillment centers means your products are always near your customers. You can reach almost all European customers within just two days.

Here’s how Hive enhances your customer support experience with Gorgias:

- Streamlined data integration: Seamlessly sync customer and order information associated with your Hive account into Gorgias, eliminating manual data entry and ensuring you have access to the most up-to-date details.

- Customer sidebar integration: Display critical data from Hive within the Gorgias Customer Sidebar, providing your support team with instant access to order and shipment information, enhancing ticket resolution efficiency.

- Historical order retrieval: Retrieve historical orders from Hive directly within Gorgias, ensuring you can see all of your customer’s interactions and orders.

- Effortless order management: With just one click, access the ‘Order Details’ page in Hive through the integration’s deep link functionality, simplifying order management and reducing the time needed to resolve customer inquiries.

Don’t just take our word for it...

Kirby Allison

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

mnml

Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.

Ian ANderson

Ian ANderson

Operation Manager

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mnml

Marine Layer

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer