Klaus

Connect the Gorgias eCommerce help desk with Klaus to supercharge your customer service and transform your QA process.

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Pricing available upon request

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Klaus measurably improves customer service quality by making internal feedback easy and systematic.

Klaus is a conversation review/QA platform that systematically improves agent performance. Think of it like the customer support equivalent of sales coaching or a code review in engineering.

Benefits:

Easily filter your Gorgias tickets to find the conversations you wish to review
Rate and comment on conversations
Track quality metrics and collaborate with your team
Bridge gaps in knowledge and improve customer satisfaction
Onboard new agents better

Klaus is helping industry-leading e-commerce companies define what a good customer experience looks like by integrating with Gorgias to:‍

Bridge gaps in knowledge and improve customer satisfaction (CSAT)
Onboard and get new agents up and running 2x faster
Save 90% of the time to do a review compared to manual processes

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Don’t just take our word for it...

At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen.

Ron Shah

CEO and Co-Founder

Obvi

Now, customers can self-serve for 50% of interactions. It's a win-win: Our team has double the time to focus on tickets that need human attention, and customers are getting much faster responses.