Klaus
Connect the Gorgias eCommerce help desk with Klaus to supercharge your customer service and transform your QA process.
Conversation review and QA platform for support teams.
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/quality-assurance/klausappKlaus
Conversation review and QA platform for support teams.
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Description
Klaus measurably improves customer service quality by making internal feedback easy and systematic.
Klaus is a conversation review/QA platform that systematically improves agent performance. Think of it like the customer support equivalent of sales coaching or a code review in engineering.
Benefits:
- Easily filter your Gorgias tickets to find the conversations you wish to review
- Rate and comment on conversations
- Track quality metrics and collaborate with your team
- Bridge gaps in knowledge and improve customer satisfaction
- Onboard new agents better
Klaus is helping industry-leading e-commerce companies define what a good customer experience looks like by integrating with Gorgias to:
- Bridge gaps in knowledge and improve customer satisfaction (CSAT)
- Onboard and get new agents up and running 2x faster
- Save 90% of the time to do a review compared to manual processes
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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