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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
LateShipment.com
Proactively handle issues for a positive delivery experience.
Get started with Gorgias
With LateShipment.com’s Delivery Experience Management (DEM) Platform for Gorgias, merchants can set up automated triggers to create tickets for delivery issues and proactively resolve them, automate order status notifications to customers, and provide branded order tracking experiences, in addition to being able to report orders as lost or damaged for claiming carrier refunds.
Automatically create tickets for delayed, lost, or damaged shipments within Gorgias, streamlining customer service and speeding up response times.
Real-time Shipment Tracking within Gorgias, enabling faster and more informed support for customers.
Seamless Claims Handling in Gorgias to submit claims for lost or damaged shipments through Gorgias, reducing manual tasks and improving automating insurance claims.
