LateShipment.com

LateShipment.com helps reduce shipping costs and proactively resolve delivery errors.

Get started with Gorgias
LateShipment.comLateShipment.com
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/shipping/late-shipment
LateShipment.com
LateShipment.com
trusted partner
preferred partner

Description

LateShipment.com is an essential last-mile tool for businesses of all sizes to easily reduce shipping costs by up to 20% through automated service-failure refunds. It's also a platform to help proactively resolve delivery errors to ensure positive delivery experiences for customers.

By automatically auditing monthly shipping invoices, merchants can recover refunds for 50+ carrier service failures and billing errors. Additionally, merchants can track outbound & inbound parcels in real-time, while creating delightful delivery experiences with proactive customer engagement throughout the order delivery lifecycle. By leveraging shipping data, LateShipment provides essential logistics intelligence in the form of insight-rich reports to help businesses make better supply chain decisions.

With LateShipment.com’s Delivery Experience Management (DEM) Platform for Gorgias, merchants can set up automated-triggers to create tickets for delivery issues and proactively resolve them, automate order status notifications to customers, and provide branded order tracking experiences. Examples of these triggers include Packages Predicted Delayed, In-transit with delays, Failed deliveries, Packages suspected lost, etc.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
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LateShipment.com

Get started with Gorgias
trusted partner
preferred partner
LateShipment.com
Pricing
Free
Starts at $0.07 per shipment tracked
This integration is free to install
in Gorgias

Overview

LateShipment.com is an essential last-mile tool for businesses of all sizes to easily reduce shipping costs by up to 20% through automated service-failure refunds. It's also a platform to help proactively resolve delivery errors to ensure positive delivery experiences for customers.

By automatically auditing monthly shipping invoices, merchants can recover refunds for 50+ carrier service failures and billing errors. Additionally, merchants can track outbound & inbound parcels in real-time, while creating delightful delivery experiences with proactive customer engagement throughout the order delivery lifecycle. By leveraging shipping data, LateShipment provides essential logistics intelligence in the form of insight-rich reports to help businesses make better supply chain decisions.

With LateShipment.com’s Delivery Experience Management (DEM) Platform for Gorgias, merchants can set up automated-triggers to create tickets for delivery issues and proactively resolve them, automate order status notifications to customers, and provide branded order tracking experiences. Examples of these triggers include Packages Predicted Delayed, In-transit with delays, Failed deliveries, Packages suspected lost, etc.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

LateShipment.com

LateShipment.com helps reduce shipping costs and proactively resolve delivery errors.

Get started with Gorgias
trusted partner
preferred partner
Categories
LateShipment.com
Pricing
Free
Starts at $0.07 per shipment tracked
This integration is free to install to in Gorgias

Overview

How

LateShipment.com

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

LateShipment.com

LateShipment.com helps reduce shipping costs and proactively resolve delivery errors.

Get started with Gorgias
LateShipment.comLateShipment.com
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/shipping/late-shipment
LateShipment.com
trusted partner
preferred partner

Description

LateShipment.com is an essential last-mile tool for businesses of all sizes to easily reduce shipping costs by up to 20% through automated service-failure refunds. It's also a platform to help proactively resolve delivery errors to ensure positive delivery experiences for customers.

By automatically auditing monthly shipping invoices, merchants can recover refunds for 50+ carrier service failures and billing errors. Additionally, merchants can track outbound & inbound parcels in real-time, while creating delightful delivery experiences with proactive customer engagement throughout the order delivery lifecycle. By leveraging shipping data, LateShipment provides essential logistics intelligence in the form of insight-rich reports to help businesses make better supply chain decisions.

With LateShipment.com’s Delivery Experience Management (DEM) Platform for Gorgias, merchants can set up automated-triggers to create tickets for delivery issues and proactively resolve them, automate order status notifications to customers, and provide branded order tracking experiences. Examples of these triggers include Packages Predicted Delayed, In-transit with delays, Failed deliveries, Packages suspected lost, etc.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase