Okendo

Create tickets in Gorgias for Okendo product reviews to follow up with every customers.

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App details

Preferred partner

Pricing

Plans start at $29/month

Developed by

Okendo

Email support

More info

Documentation

What is Okendo?

Okendo is a customer marketing platform and an Official Google Reviews partner that helps brands capture and showcase high-impact social proof such as product ratings & reviews, customer photos & videos, and Q&A messageboards.

Who uses Okendo?

Okendo is for high-growth consumer brands such as Netflix, SKIMS, Thermomix, and Bali Body that want to elevate their marketing efforts with the power of reviews and social proof.

What are Okendo's top features?

Review request emails: Configure triggers to send automated request emails at the perfect time
Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews
Review displays: Extensive range of widgets to showcase user-generated content at strategic locations throughout the buyer’s journey
Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic
Third-Party integrations: Sync Okendo to your existing tech stack without missing a beat
Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

Review display widgets
Review request emails
Review capture forms

What else should I know?

Customer Success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo
Fast Widgets - The Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance
Headless Support - Okendo is compatible with all leading headless languages and frameworks
Review Syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers
API - Access to Okendo's suite of APIs is available for merchants on the Advanced plan and above

Integrates with

Smile, Zendesk, Gorgias, LoyaltyLion, Klaviyo, Postscript, Attentive, and many more.

Don’t just take our word for it...

At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen.

Ron Shah

CEO and Co-Founder

Obvi

Now, customers can self-serve for 50% of interactions. It's a win-win: Our team has double the time to focus on tickets that need human attention, and customers are getting much faster responses.