Okendo

Capture high-impact customer reviews and showcase them on your site to build trust and drive conversions.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/reward-and-loyalty/okendo
Okendo
Okendo
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Pricing
Free
From $29/month
  • From $29/month
  • From $29/month

Description

Over 3,000 high-growth Shopify retailers use Okendo to build shopper trust and excitement, showcase customer experiences and compel buying action.

With Gorgias and Okendo, you can set it up so that whenever a customer leaves a negative review on your website, a ticket will automatically be created. You can also add any other rule to trigger the ticket creation in Gorgias.

The ticket triggered by negative comment(s), for instance, also displays the review, so that your support team has access to all the necessary information to deal with the issue.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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