Retently

Customer Experience Management Software

Customer Experience Management Software

Get started with Gorgias
RetentlyRetently
More information soon. In the meantime, visit the following documentation page:
https://help.retently.com/en/articles/6024976-set-up-gorgias-transactional-email-surveys
Retently
Retently
trusted partner
preferred partner
Pricing
Free
$49 per month - no yearly commitment.
Trial - Yes, 14 days

Description

Build engaging customer experiences for brand growth and repeat sale. Measure customer satisfaction with NPS, CSAT, or CES surveys following support interactions when tickets are updated or closed in Gorgias. Identify and tackle service issues causing dissatisfaction or preventing customer returns. Export survey results into Gorgias as customer properties.

  • Measure customer satisfaction after each support interaction in Gorgias, such as ticket status update or closure.
  • Personalize and A/B test survey templates and send them via a dedicated email delivery infrastructure.
  • Uncover the key drivers impacting your CX and export results into Gorgias as customer properties.

How Retently & Gorgias work together?

  • Send transactional surveys when tickets are updated or closed in Gorgias.
  • Export survey responses to customers’ profiles in Gorgias as properties.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Retently

Customer Experience Management Software

Get started with Gorgias
trusted partner
preferred partner
Retently
Pricing
Free
$49 per month - no yearly commitment.
This integration is free to install
in Gorgias
Trial - Yes, 14 days

Overview

Build engaging customer experiences for brand growth and repeat sale. Measure customer satisfaction with NPS, CSAT, or CES surveys following support interactions when tickets are updated or closed in Gorgias. Identify and tackle service issues causing dissatisfaction or preventing customer returns. Export survey results into Gorgias as customer properties.

  • Measure customer satisfaction after each support interaction in Gorgias, such as ticket status update or closure.
  • Personalize and A/B test survey templates and send them via a dedicated email delivery infrastructure.
  • Uncover the key drivers impacting your CX and export results into Gorgias as customer properties.

How Retently & Gorgias work together?

  • Send transactional surveys when tickets are updated or closed in Gorgias.
  • Export survey responses to customers’ profiles in Gorgias as properties.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Retently

Customer Experience Management Software

Customer Experience Management Software

Get started with Gorgias
trusted partner
preferred partner
Categories
Retently
Pricing
Free
$49 per month - no yearly commitment.
This integration is free to install to in Gorgias
Trial - Yes, 14 days

Overview

How

Retently

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Retently

Customer Experience Management Software

Customer Experience Management Software

Get started with Gorgias
RetentlyRetently
More information soon. In the meantime, visit the following documentation page:
https://help.retently.com/en/articles/6024976-set-up-gorgias-transactional-email-surveys
Retently
trusted partner
preferred partner
Pricing
Free
$49 per month - no yearly commitment.
Trial - Yes, 14 days

Description

Build engaging customer experiences for brand growth and repeat sale. Measure customer satisfaction with NPS, CSAT, or CES surveys following support interactions when tickets are updated or closed in Gorgias. Identify and tackle service issues causing dissatisfaction or preventing customer returns. Export survey results into Gorgias as customer properties.

  • Measure customer satisfaction after each support interaction in Gorgias, such as ticket status update or closure.
  • Personalize and A/B test survey templates and send them via a dedicated email delivery infrastructure.
  • Uncover the key drivers impacting your CX and export results into Gorgias as customer properties.

How Retently & Gorgias work together?

  • Send transactional surveys when tickets are updated or closed in Gorgias.
  • Export survey responses to customers’ profiles in Gorgias as properties.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase