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Retently

NPS & CSAT Survey Platform.
Get started with Gorgias
Pricing
Pricing
Starting at $49 per month.

Send event-based CSAT, NPS, or CES email surveys when a ticket is updated or closed in Gorgias and export survey responses back to Gorgias as customer properties.

Automatically trigger CSAT or NPS surveys based on ticket closures and export survey responses back to Gorgias as enriched customer properties for actionable insights.

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

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