Sigma AI

Sigma AI is an automation platform designed to automate customer support for your Shopify store.

It integrates with your Shopify store and Gorgias to help you automatically resolve customer tickets by replying to customers, tagging tickets, and closing them.

Watch the demo here to learn more.

How does it work?

Sigma AI works within Gorgias and needs to be linked to your Shopify store. It has 2 modes - Autopilot and Co-pilot.

• In Autopilot mode, it will automatically send responses to customer tickets, take any action like creating a subscription on Recharge or cancel an order on Shopify, tag the ticket appropriately, and close it. You can setup this custom workflow on the Sigma AI dashboard.
• In Co-pilot mode, AI will suggest response drafts for any incoming ticket which can be used by the support agent to send a response.

You can set up the AI brand voice and tone on the Sigma AI dashboard to customize the AI for your brand. This enables you you create a truly personalized AI for your brand.It integrates with other tools like Recharge, Loop Returns, and Skio as well. It tackles frequently asked questions about products, orders, shipping, and returns, freeing up your team for more complex issues. Sigma AI learns from your Shopify store, past tickets, FAQs, help docs, and other third-party systems, ensuring accurate and personalized support.Supported third-party Integrations:

• Recharge
• Skio
• Loop Returns
• Ship Station
• Facebook/Instagram
• Google Drive

Improved customer satisfaction: With faster response times and accurate answers, you can build stronger relationships with your customers and drive loyalty.

Increased sales: By providing 24/7 support and addressing customer concerns quickly, you can turn more browsers into buyers.

Reduced costs: AI can handle a significant portion of your support workload, so your team can focus on higher-value tasks and reduce the need for additional staff.

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