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Yuma AI

AI Automation for Ecommerce Customer Service
Get Started With Gorgias
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Pricing
Starting at $199 USD / month for the Starter+ Plan. This plan includes: 2,000 tickets / month Includes up to 15% of tickets fully autonomously automated.
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👉 Transform your E-commerce Customer Service with AI

In early 2023, Yuma became the first OpenAI GPT-powered assistant in the Gorgias App Store. We were pioneers then and remain the leaders in automating your Gorgias with AI.

Built for E-commerce & for Gorgias

Through our one-click install, Yuma has a native integration with Gorgias and Shopify right out of the box. We work seamlessly with Gorgias' automation tools and serve as a complement to automate more advanced inquiries. We support all text-based communication channels in Gorgias.

What's more, we can directly connect to your subscription manager or fulfillment service!

GPT-4 AI power with full control

By harnessing the latest advancements in AI technology, Yuma ingests every new ticket from Gorgias, then using its advanced intent detection rules specialized in e-commerce, it allows you to decide what should be done:

nothing, generate a draft, auto-reply or autonomously resolve the ticket.

With Yuma, you have the control to automate at your own pace.

True Automation = External Actions

Yuma goes beyond basic automated Q&A. We all know that many tickets require actual actions from agents, which is why Yuma has the ability to autonomously take actions.

Our Auto-Pilot agents are capable of following your custom processes and performing tasks 100% autonomously such as:

  • Managing orders
  • Managing subscriptions
  • Managing customer accounts
  • Troubleshooting
  • And much more

Trusted by 100s of Brands

Yuma is trusted by over a hundred leading e-commerce brands to automate their support and empower their support agents.

« The Yuma team has made sure all our concerns were addressed, and as a result, we have automated more than 25% of our ticket volume in just a couple of months, while maintaining an average review score of 4.8/5. »

Martin, founder at MyVariations

Achieve 30% automation within one month

It's easier than you think. Start by setting up your first automation, monitor its performance, and then repeat the process.

With Yuma, you have the flexibility to begin at your own pace by automating the most challenging requests first. Afterward, you can monitor your progress and continue improving. Yuma offers clear metrics and an overview of your automation progress, as well as suggestions for your next steps to help you steadily increase your automation rate over time.

Brand Voice

You are unique. It's your brand, your voice, your style. Control how you write and sound on a per-channel basis. With Yuma, you can ensure that your support is always "On-Brand.”

AI Productivity Widget

While you iterate and automate your support through Yuma, we are still here to support you and help with non-automated inquiries. Yuma comes out of the box with a productivity AI widget for all your agents. Use it with Instruct to draft, summarize, translate, or ask ChatGPT for assistance.

Even without automating, Yuma helps you boost your agents' response time.

Don’t just take our word for it...

Kirby Allison

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

mnml

Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.

Ian ANderson

Ian ANderson

Operation Manager

at

mnml

Marine Layer

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer