Customer care is all about showing that your customers are important to you. And this will keep them happy.
This applies to all products, however great they may be: if a product is good but your customers feel neglected once they have purchased it, then your customers might just go for the product that is not as good but where they are cared for.
So what makes good customer care when you’re a Shopify store?
- Customer knowledge: knowing your customer’s orders, past conversations, reviews, queries to understand his needs
- Simplicity: taking care of your customer’s issues for them to make their life easy
- Efficient customer service: being there to make your customer feel supported at the right time
- Interactive customer relationship: building a privileged relationship with your customers
How do you achieve, as a Shopify store, good customer care?
This is where Gorgias comes in: making sure that your customer care meets your standards and your customers’ expectations. Our customer care helpdesk is specially designed for Shopify stores and our Shopify customers like Dealeaz and Try The World have increased productivity by 40% whilst improving customer satisfaction through quality customer care. Their average response time to tickets has dropped from 24 hours to 15 minutes and 30% of tickets are dealt with automatically with personalized responses.