Converse with your customers across all channels and view customer history chronologically across voice, chat, email, SMS, Facebook, Instagram and Twitter.
From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.
View BigCommerce orders history as you close out their ticket to ensure speed and accuracy. No more switching between tabs or cutting and pasting.
We make it easy to insert customer data provided by BigCommerce. From first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.
Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Track support agent metrics like ticket volume, response time, and resolution time.
Connect all your BigCommerce Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.
Jay Perkins, Co-Founder & Managing Partner