Meet Gorgias, the best Re:amaze alternative for BigCommerce Merchants

The Re:amaze integration for BigCommerce store will be sunset. It's time to migrate to the preferred BigCommerce solution.

Limited time offer for Re:Amaze Customers:

  • 2 months FREE for all BigCommerce Re:Amaze customers through 6/30/2022*
  • 30-day money back guarantee
  • No Annual contracts, cancel anytime 
  • Activation Manager to help launch Gorgias


*Must pay for the first month to receive the 2nd and 3rd months free

Talk to Gorgias experts

Used by 
10,278
merchants, including top BigCommerce stores

The only customer service
platform design for ecommerce

Centralize all customer interactions in one place

Converse with your customers across all channels and view customer history chronologically across voice, chat, email, SMS, Facebook, Instagram and Twitter.

Automate your most common tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.

Stop asking for information you already have

View BigCommerce orders history as you close out their ticket to ensure speed and accuracy. No more switching between tabs or cutting and pasting.

Actual personalization at scale

We make it easy to insert customer data provided by BigCommerce. From first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.

Enhance support for your BigCommerce store
and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time.

Multi-store connection

Connect all your BigCommerce Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Fully integrated with your
BigCommerce stack

“The benefit of Gorgias is it means we don’t need to staff a giant team. And because of the efficiency of consolidating all questions, we can keep those costs down, while also still creating a great customer experience.”

Jay Perkins, Co-Founder & Managing Partner

Manage all your
customer interactions
with Gorgias

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