Ada

With Ada, you can provide personalized interactions around the clock for your customers and boost your bottom line - all without increasing headcount.

‍Benefits:

- Robust integration with Gorgias enabling ticket automation and handoff to live agents

- Achieve 80% containment rate for customer inquiries like WISMO, product details, returns policy, and more

- Reserve human agents for high-value moments

- Increase average order value, sales and revenue with proactive and retargeted marketing campaigns, personalized product recommendations, improved checkout experience

- Scale your international business with multilingual support in 100+ languages

- Amplify your social reach to customers with Ada’s quick deployment across social channels like Facebook, Instagram, Line, and more

- No-code bot-building platform with industry-leading NLP & ML models to empower non-technical CX teams to build and train a smart AI chatbot in 30 days

- No-code, flexible integrations to easily connect your eCommerce tech stack with Ada

Use cases:

- WISMO inquiries automation

- Detects customer behaviors and proactively targets with tailored promotional campaigns like free shipping offers, BOGO offers, and discount coupons

-Collects customer information and convert into support ticket in Gorgias

-Automatically recommends products based on browsing history, items in cart, and past purchases

- Converts refund requests into exchanges to retain sales

- Understands customer needs and connects them to the right customer support department (stylist, post-sales services, etc.)