How to Cancel BigCommerce Store and what are the Alternatives

Lavender Nguyen
Lavender Nguyen
Last updated on 
January 8, 2021
January 8, 2021
How to Cancel BigCommerce Store and what are the Alternatives

It offers a wide range of features like unlimited API calls, the BigCommerce Apps marketplace with hundreds of third-party integrations, and other powerful functionalities.

Because of that, BigCommerce isn’t ideal for merchants who just start out selling online or are running small ecommerce stores.

If you fall into this category and wonder how you can cancel the BigCommerce store you’ve just created, we’ve got you covered!

In this tutorial, you’ll learn steps to do that, plus better alternatives to BigCommerce.

Let’s dive in.

How to cancel a BigCommerce store

BigCommerce offers a 15-day free trial, allowing you to use all the features without limitation. When the trial is over, BigCommerce will keep your data for a short period, and you can only log in to choose a plan. 

Suppose that period is over, but you don’t upgrade. In that case, your store will be automatically deleted, and you’ll no longer recover it. This also means that you don’t need to cancel your trial BigCommerce store manually.

In case you want to cancel a paid store, there are two ways to do that. First, you can send a cancellation request directly from your BigCommerce dashboard. Alternatively, you can cancel your store by phone. 

Keep in mind the following:

  • Your store will be canceled at the end of its current paid service period. 
  • If you purchase a domain name from Bigcommerce, canceling your BigCommerce store doesn’t mean your domain name will stop auto-renewing.

Cancel a BigCommerce store from dashboard

If your store is on a Standard or Plus plan, you can submit a cancellation request directly from your account dashboard.

Follow these steps:

Step 1: Log in to your BigCommerce account. Then, go to Account Settings (1) > Account Summary (2).

Step 2: Under the Stores section, click the name of the store you want to cancel. 

Step 3: Scroll down to the Cancel Store section and click Cancel Store Plan

The request will then be sent to the BigCommerce support team, and they’ll cancel your store as you want. 

Cancel a BigCommerce store by phone 

This store cancellation applies to all BigCommerce plans. All you need to do is call the BigCommerce team using a provided number between 7 am and 6 pm CST from Monday to Friday. 

Press 3 when prompted and tell the team you want to cancel your store. They’ll show you any additional steps you need to complete. 

Make sure you have your support PIN ready when calling the support team. 

Best BigCommerce alternatives for online stores

After canceling your BigCommerce store, you may want to look for another alternative. There are many options available, such as Shopify, WooCommerce, Magento, Wix, or Squarespace. 

Each of these ecommerce platforms offers different subscription plans, diverse themes and customization options, and more. Hence, ensure you do thorough research on them before making the final decision. 

If you want to read a detailed review of these popular ecommerce platforms, here are some posts that can help you decide:

Are you ready to cancel your BigCommerce Store?

Now that you’ve understood how to delete a BigCommerce store and what are better alternatives. 

If you plan to run your online store with another ecommerce platform, think about streamlining your customer support so you can make the most of your business. 

Using a ticketing system like Gorgias is the best way to provide better support, enhance customer experience, drive brand loyalty, and increase your revenue.

Try Gorgias for Free
Brought to you by
The customer service platform built for ecommerce brands

Join the 


+ ecommerce
brands that use Gorgias
every day

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get a live demo

Subscribe to our weekly newsletter!

Get the latest ecommerce tips for growing your business and invites to industry-leading events, right to your inbox.
Thank you! You should have received an email 🎉
Oops! Something went wrong while submitting the form.