How to Cancel your Shopify Store and What Are the Alternatives

Lavender Nguyen
Lavender Nguyen
Last updated on 
January 11, 2021
January 11, 2021
How to Cancel your Shopify Store and What Are the Alternatives

But the truth is it’s not everyone. 

The reasons are many. For example, you have to pay extra transaction fees if you use any payment provider other than Shopify Payments. That doesn’t happen when you use WooCommerce. Also, Shopify’s customization options may be limited, compared with Magento. 

If you’re a Shopify merchant but want to close your store and try another ecommerce platform, you’ve come to the right place. 

In this tutorial, I’ll show you how to cancel Shopify stores step by step and provide you with six better Shopify alternatives.

Ready? Let’s dive in.  

How to delete a Shopify store?

If you’re the store owner and your store is eligible, you can delete your store permanently.

Shopify makes it clear about what you should beware of before deleting your store. For example: 

  • You can close your Shopify store at any time you want on your own. The Shopify support team can’t delete your store for you.
  • If you close a store, you can’t create a new online store that uses the same store name or the same myshopify domain. 
  • If you have outstanding charges against your account, you’ll still receive a bill after closing your store. Hence, ensure you pay them in advance. 
  • Cancel all the third-party apps integrated with your Shopify store to avoid being billed externally after canceling your store.
  • You can reopen your store within 30 days of closing it if you change your mind. All of your store’s data and configuration information will be preserved. 
  • If you’ve deleted your store while you were in the free trial period, you have to pick up a Shopify subscription plan to recover your deleted store even when your free trial hasn’t expired. 

Follow these steps to delete your Shopify store:

Step 1: Log in to your Shopify account. Then, from your Shopify admin panel, click Settings (1) > Plan and permissions (2). 

Step 2: On the Plan and permissions page, scroll down to the Store Status section, and you’ll see the Close store button like this: 

Click this button and confirm your password:

Step 3: A pop-up dialog appears with a drop-down menu of reason options. Select your reason, and then click Close Store (4).

You’ll be then directed to the Exchange Marketplace. Also, a notification appears (5) showing you’ve successfully deleted your Shopify store. 

Now that you’ve learned how to delete a Shopify store. Let’s move on to discover better ecommerce alternatives you should use for your new store. 

6 best Shopify alternatives

1. Magento

If you’re a big fan of Adobe’s products and have a great in-house team of developers, then you might prefer Magento to Shopify. 

Magento offers two ecommerce products: Magento Commerce for enterprise and Magento Open Source for small businesses. It has many unique features like over 3,600 native extensions, endless customization, and more. 


  • Full control of how you want to deliver your customer experience. Free to customize any element you want to create an ecommerce store you’ve dreamed of. 
  • A vast range of third-party apps and add-ons, from payment and fulfillment to customer support and marketing. 
  • Magento runs on Amazon Web Services, ensuring 99.99% operational uptime and scalability. 
  • Supported by more than 260,000 developers who continuously innovate and enhance the capabilities of the platform. 
  • Easily enable cross-border expansion with powerful localization, multi-language, multi-site, multi-brand support, etc. 


  • Have to host your Magento store yourself or go through a third-party web hosting provider. 
  • Require manually installing and managing patches and upgrades. 
  • Require technical/IT knowledge. You need a developer or an in-house IT team to manage the build and maintenance. 

2. BigCommerce

BigCommerce is an all-in-one hosted ecommerce platform founded in 2009. Like Shopify, you can go to, sign up for a free trial, and start building your ecommerce store right away. 

However, while Shopify is especially suitable for new online businesses, BigCommerce is a better choice for merchants running a fast-growing store and want to scale it. 

The platform gives you a 15-day free trial, letting you test all the features and set up a complete online store from start to finish. Take advantage of it to discover if BigCommerce is what you’re looking for. 


  • A scalable ecommerce platform with useful features included with every pricing plan. 
  • Support over 55 payment gateways with no additional transaction fees. 
  • Integrate omnichannel selling abilities, including the Checkout on Instagram app that helps enhance Instagram shopping experience. 
  • Provide extensive SEO capabilities, third-party apps, marketing tools, analytics, reports, and more. 
  • Excellent customer support, available 24/7. 


  • Support only five free themes. You have to pay a significant amount to get premium themes. 
  • Not an ideal choice for someone who just starts out selling online. Also, because it offers many advanced features, it comes with a steep learning curve. 

3. WooCommerce

Let’s get this straight: WooCommerce isn’t an ecommerce platform. It’s an open-source plugin designed to transform a WordPress website into an ecommerce store. Hence, it’s a good choice for those who are familiar with WordPress. 

WooCommerce offers over 100 payment options like Stripe, PayPal, Square, credit and debit cards. It doesn’t charge transaction fees when you use a third-party payment gateway, except for WooCommerce Payments. 


  • Free to use with any WordPress site. You can upgrade to unlock premium features. 
  • Quick and easy to integrate with any existing WordPress website. 
  • Free to customize the code to make a well-designed online store. 
  • Provide a wide collection of free and paid extensions. 


  • Making the most of WooCommerce requires coding knowledge and/or skilled developers. 
  • The onboarding wizard isn’t friendly with beginner users and includes some complicated questions. 
  • WooCommerce relies heavily on plugins, which may reduce your site loading speed. 

4. Wix 

Wix is a simple website builder and ecommerce platform, especially perfect for merchants who have limited experience or just start an online business.  

Wix offers standard features that you often expect from any ecommerce platform like free themes, website design, payment methods, and order fulfillment. It has an intuitive dashboard, making it easier for beginners to quickly design a store. 


  • Provide 100 free, well-made themes and templates. 
  • Support a drag-and-drop website builder to quickly design an online store.
  • Support 6 options per product and a total of 300 variant SKUs.
  • Each premium plan for ecommerce sites includes a free domain for one year.


  • Apple Pay or Amazon Payments aren’t supported.
  • The app store covers everything outside of ecommerce, so searching through it can be challenging. 
  • Limited bandwidth and storage space (a maximum of 50GB for the highest plan).
  • Lack of SEO capabilities and third-party apps. 

5. 3DCart

3DCart is an ecommerce platform built with SEO in mind. It’s suitable for online businesses that rely heavily on organic search. 

3DCart offers more than 200 built-in features, 90 free templates, and over 160 payment gateways. This ecommerce platform currently serves over 17,000 online merchants selling everything like foods, cosmetics, and car accessories. 


  • Provide several SEO tools like Canonical URLs and 301-page redirects. 
  • All plans include no transaction fees, unlimited products, domain registration, 24/7 tech support, built-in blog, and more.  
  • Integration with eBay, Amazon, and Shopzilla.
  • Support over 160 online payment solutions, including international processors. 


  • Has a steep learning curve. It’s not easy to navigate the store builder and find the tools you need. 
  • The visuals of themes are less attractive than those available on Shopify and Wix. 

6. Squarespace

If you want an ecommerce platform that offers a design-friendly website builder, blogging platform, and hosting service, consider Squarespace. Every template is stunning and fully customizable, meaning you can quickly edit it to match your brand style and start selling immediately. 

Squarespace also includes built-in SEO features, helping increase your site’s visibility in Google and other search engines' search result pages. The first time you sign up for a Squarespace plan, it automatically integrates your site with MailChimp email marketing service. 

If you plan to develop a blog page for your site, this platform provides a useful blogging feature, fully developed with a landing page and subpages for each individual post. 


  • Excellent for designing beautiful websites. No HTML or CSS knowledge required. 
  • Offer fantastic reliability and performance, ensuring your website is up and runs smoothly. 
  • Provide a free domain name and free SSL certificate. 
  • Provide 24/7 email support, phone support, live chat, useful help center. 


  • The pricing is high, compared with other ecommerce platforms in this list.
  • Limited payment options and third-party apps (there is no app store). 
  • Not an ideal choice for large ecommerce businesses or multilingual websites. 

It’s time to cancel your Shopify store and try the alternatives!

It takes a lot of consideration when you’ve built a well-designed Shopify store and now want to close it. 

But if you already make a final decision, then follow the 3-simple steps above to delete your Shopify store. Don’t worry too much because you still have better alternatives to Shopify for your new ecommerce business. 

Have you thought about streamlining your customer support so you can make the most of your business? Using a ticketing system like Gorgias is the best way to provide better support, enhance customer experience, drive brand loyalty, and increase your revenue.

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