Coronavirus (COVID-19) |
How Gorgias is Responding to Help Online Merchants
Connect Recharge to your Gorgias help desk to view and edit customer subscription details in one click when replying to customer requests.
Gorgias is the only help desk to connect your Recharge back office to your customer service. Managing customer subscriptions has never been so simple.
How about replying to customers faster and not endlessly switching from one channel to another to provide support?
Gorgias brings all your support channels - Facebook, Instagram, Phone, Gmail, chat - into one single app. Reply to ALL customers from one tab and view the conversation history with a same customer in just one place.
Knowing your customer is essential to providing accurate support.
Connecting Recharge and your back office apps to Gorgias will match and display all the customer information next to your customer’s request. Immediately use this information to provide the most relevant support to your customer.
One-click subscription cancellations from your helpdesk: no need to switch to Recharge to cancel the customer’s subscription, do it whilst addressing the customer’s request.
Automate personalized answers to customer queries with canned responses directly plugging in customer information.
Display customer profiles and orders next to tickets. Edit orders in one click.
Display customer profiles and orders next to tickets. Edit orders in one click.
Display customer profiles & orders next to tickets. Edit tickets from Gorgias.
Display customer profiles & orders next to tickets. Edit tickets from Gorgias.
Display customer profiles & orders next to tickets. Edit orders in one click.
Display customer profiles & orders next to tickets. Edit orders in one click.
