Manage customer support channels in a single tab
How about replying to customers faster and not endlessly switching from one channel to another to provide support?
Gorgias brings all your support channels - Facebook, Instagram, Phone, Gmail, chat - into one single app. Reply to ALL customers from one tab and view the conversation history with a same customer in just one place.
View your customer’s purchasing profile to provide accurate support
Knowing your customer is essential to providing accurate support.
Connecting Recharge and your back office apps to Gorgias will match and display all the customer information next to your customer’s request. Immediately use this information to provide the most relevant support to your customer.
Edit Recharge Payment subscriptions from your help desk
One-click subscription cancellations from your helpdesk: no need to switch to Recharge to cancel the customer’s subscription, do it whilst addressing the customer’s request.
Automate personalized answers to customer queries with canned responses directly plugging in customer information.