Smile.io: build customer loyalty with top customer service

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Smile.io

Show loyalty points next to tickets. Award points with macros.

Gorgias is the only help desk to connect your Smile.io app to your customer service. Award loyalty points to disappointed customers or brand ambassadors.

View customer loyalty points from your help desk

What is more important than knowing your customer’s value when providing them support?

Connect Smile.io to your help desk and view your customer’s purchase profile and loyalty points when replying to their requests. Tailor your customer service efforts to your customer’s value.

Edit loyalty points live when providing support - coming soon

Giving a disappointed customer a smile with extra points? Feel like rewarding a loyal customer for great feedback? Possible in one click.

Edit your customers’ loyalty points live when answering to their requests. Combine your loyalty program with customer service to offer the best possible customer experience.

Provide smooth customer experience

Knowing your customer is essential to providing accurate support.

Connecting your back office apps to Gorgias will match and display all the customer information next to your customer’s request.

Connect your support channels - Gmail, FB, Instagram, live chat - to your help desk and manage them from a unique help desk to build smooth, coherent customer interaction.

Smile.io loyalty point tracking

Take customer experience to the next level: integrate Smile.io with your help desk to view and allocate loyalty points to your customers when interacting with them on support requests.