Smile.io

Show loyalty points next to tickets in Gorgias, giving your agents full context on VIP customers.

Get Started With Gorgias

App details

Pricing

Starting at $49/month

Developed by

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Smile.io creates and manages reward programs (loyalty points, referrals and VIP programs) to build a fruitful relationship with both your new customers and the most loyal ones.

Here's what you can do with the Smile integration:

Display Smile customer profile next to Gorgias tickets
Insert point balance of referral URL in Macros
Triage tickets based on VIP tier

For each customer, the following Smile data is available in Gorgias: point balance, referral URL, VIP tier, state.

Don’t just take our word for it...

At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen.

Ron Shah

CEO and Co-Founder

Obvi

Now, customers can self-serve for 50% of interactions. It's a win-win: Our team has double the time to focus on tickets that need human attention, and customers are getting much faster responses.