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35%
Automation rate
Show customers the rewards and discounts already available to them
This beauty brand uses AI Agent to act on loyalty, rewards, and discount lookup requests, from checking point balances to identifying available perks.
AI Agent 3.0The only AI Agent built for the entire customer journey
Deliver accurate, on-brand conversations on every channel, from first product question to post-purchase, trained on your Shopify store data.
Trusted by
17,000+ brands
60%
Tickets auto-resolved
2.5x
Conversion lift
“Customers self-serve 60% of interactions, freeing our team for tickets needing human attention.”
Founder · DTC Apparel
80K monthly orders
100+
Ecommerce integrations
1.2B
Conversations powered
“Customers self-serve 60% of interactions, freeing our team for tickets needing human attention.”
Founder · DTC Apparel
80K monthly orders
One agent, end to end
One AI Agent for the entire customer journey
Gorgias AI supports customers before, during, and after purchase, so every conversation becomes a chance to reduce friction and improve the customer experience.
Pre-purchase
Answer questions about products, sizing, shipping, availability, subscriptions, and policies while shoppers are still deciding.
On every channel
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Instagram DM
Do you have the Alpine Jacket in medium? I'm between sizes.
AI Agent
Alpine Jacket
Medium
$130
Yes please!
Automation
Automate the routine, escalate the rest.
You set the accuracy threshold. AI Agent handles what it’s confident on — and you see exactly what, broken down by intent.
Choose your industry
76%
automated conversations by Agent 3.0
The other 24% reach your team
Closed by Agent 3.0Sent to your team
66% averageLast 90 days
Order status / WISMO
84%
Product questions
79%
Returns & exchanges
71%
Shipping & delivery
68%
Subscriptions
63%
Sizing & fit
61%
Cancellations
58%
Billing & account
55%
Quick setupAsk
Ask
Gaia anything
No fancy prompting, implementation or engineering, just a normal conversation, in whatever language your team types in.
Activate AI Agent for my whatsapp
827458
Send a message...
Send
Build from your data
Your help center, catalog, policies, and the conversations you're already had, not scraped web content.
Nothing ships unapproved
Gaia always shows the plan before she acts. You review every change before a customer sees it.
Ask why, on any ticket
See the reasoning behind what your agent said, so you're never trusting a black box.
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Quick setup
Fast setup, continuous improvement.
Your CX team owns the entire setup — from training to optimization. Ship in under an hour.
Tone of voice
Sounds like your brand. Every time.
Set the voice once — friendly, professional, sophisticated, or custom.
It holds across every reply and every channel, and Gaia keeps it sharp.
AI Agent personality
Warm, approachable with genuine enthusiasm and care. Conversational language, express empathy, and celebrate the user's wins — big or small. Light and encouraging tone, like a helpful friend who's always happy to lend a hand.AI Agent
Actions
Answers are nice. Actions close the loop
AI Agent doesn't just reply — it does the thing, natively in Shopify. Start with the Actions merchants love from a massive library, or build your own.
130+
Actions in library, with more every day.
Trust & Safety
Built for brands that can’t afford mistakes
Give your AI Agent clear guardrails, so every conversation stays on-brand, follows your policies, and moves customers toward the right outcome.
Confidence thresholds
You set exactly how autonomous the AI is before it escalates to a human agent. Full control, zero surprises.
Sandboxed actions
Every action is logged and reversible where possible. Your AI agent doesn’t go rogue — you always have a paper trail.
Continuous QA
Agent thumbs-up/down feedback, automated QA scoring, and performance analytics — all built into the platform.
IntegrationsExplore all 100+ Apps
Plug your entire stack
100+ native integrations so your AI Agent can act across platforms — not just within Gorgias.
Gorgias MCP
Bring your helpdesk into the tools you already use
The Gorgias MCP server connects your workspace to Claude, ChatGPT, Cursor, and any MCP-compatible tool.
What's my ticket resolution automation rate for Q3?
Claude
Your AI Agent is handling 76% of tickets end-to-end from April 1 to June 30.
Trust & Safety
Conversations your customers will love
Discover how real brands use Gorgias across the shopping journey and turn their success into your next big win.
35%
Automation rate
Show customers the rewards and discounts already available to them
This beauty brand uses AI Agent to act on loyalty, rewards, and discount lookup requests, from checking point balances to identifying available perks.
35%
Automation rate
Show customers the rewards and discounts already available to them
This beauty brand uses AI Agent to act on loyalty, rewards, and discount lookup requests, from checking point balances to identifying available perks.
35%
Automation rate
Show customers the rewards and discounts already available to them
This beauty brand uses AI Agent to act on loyalty, rewards, and discount lookup requests, from checking point balances to identifying available perks.