The leap
Faster. Smarter. Doing more for your team.
45%
faster response time
9.9%
more conversations resolved end-to-end
28%
higher automation rate
A new generation, not an update.
A rebuilt engine under every conversation. AI Agent resolves more without escalating, responds faster, and reliably gets customers the help they need, so they don't need to reopen the same ticket.
I'm really excited for Gorgias AI 3.0. It will really help us with customers who write in wanting to make adjustments to their subscription rather than having to wait for a live human agent. It’s going to reduce our response time by at least half and that's going to be a huge game changer for us.
Meet Gaia
Make your AI Agent better every day with Gaia
Setup used to take weeks, now it's a conversation. Tell Gaia what's wrong: "analyze what's dragging automation down" or "resolve conflicts across my knowledge base." It diagnoses the gap, drafts the fix in your voice, and ships it once you approve.
Learn moreFirst week live, our response time dropped by half. By week three, the team stopped asking me what to prioritize. Gaia just handles it.
In Your Control
Tell AI Agent exactly what to do
Define exactly what AI Agent says, does, and hands off for every request type. Returns, order tracking, warranty claims, and more get consistent treatment, no matter who's asking or when. Same intent, same instructions, every time.
Since rolling out Skills, our AI Agent has gotten sharper exactly where it counts. On the topics our skills cover, automation jumped more than 40%, all while shopper CSAT went up, not down. Our AI Agent resolves more tickets, hands over less, and keeps customers happy.
Ask your helpdesk anything, from the tools you already use
Connect your workspace to Claude, ChatGPT, Cursor, and any MCP-compatible tool through a direct, first-party server. Surface customer frustration patterns, audit your helpdesk setup, and review AI Agent performance without leaving the tools you already work in.
AI does more
Actions are ready when your apps are
Actions setup now begins in the App Store. Connect an app and its out-of-the-box Actions are automatically added to your Action Library, credentials carry across the product, and a new Usage column shows exactly where every Action is referenced and what still needs to be wired up.
Subscription actions like skip and pause were really helpful because they helped us retain customers instead of going straight to cancellation.
Recommend products based on how they look, not just how they’re described
Deliver more accurate product recommendations by searching visual details that only appear in images, like color, silhouette, and style. Shopping Assistant now analyzes each product's main image so customers find the right match even when the product description does not use the exact words they searched for.
A cleaner, more complete view of AI Agent performance
Review your automation and AI Agent performance more easily with consistent layouts across Overview and AI Agent reports with dedicated sub-reports for Support Agent and Shopping Assistant. Customize your metrics, filter by channel or store, and reference a full metric glossary that documents every formula in one place.
Every channel
AI Agent now acts on Instagram and Facebook
Same AI Agent, same knowledge base, same skills, now live on Facebook Messenger and Instagram DMs. Context carries over from email, chat, and SMS, so every answer stays accurate and on-brand, wherever the conversation starts.
20/20 vision, now in chat
AI Agent now reads and responds to images shared over chat. A damaged item, a confusing product, even a selfie for a shade match, AI Agent analyzes the photo and replies, no escalation or channel switch needed.
Agent experience
Put customer context first with a rebuilt workspace
Past conversations, order details, and AI activity are now front and center so agents always know what they're walking into. A redesigned ticket view, global navigation, and AI handover summaries mean less digging and faster resolutions.
Learn more