AI Agent 3.0The only AI Agent built for ecommerce
Trained on your brand, catalog, and policies to convert more shoppers, resolve up to 60% of support inquiries, and proactively re-engage customers across every channel.
17,000+ brands
60%
Tickets auto-resolved
2.5x
Conversion lift
“Customers self-serve 60% of interactions, freeing our team for tickets needing human attention.”
Founder · DTC Apparel
80K monthly orders
100+
Ecommerce integrations
1.2B
Conversations powered
“Customers self-serve 60% of interactions, freeing our team for tickets needing human attention.”
Founder · DTC Apparel
80K monthly orders
One Agent. Every conversation.
The same agent follows the customer from the first question to the fifth reorder — on whichever channel they happen to be on.
Pre-sales
A sizing question in a DM is a purchase decision waiting on an answer. The agent knows the fit notes and the live variant stock, so the answer arrives while the customer is still looking at the product.
Automate the routine, escalate the rest.
You set the accuracy threshold. AI Agent handles what it’s confident on — and you see exactly what, broken down by intent.
Choose your industry
76%
automated conversations by Agent 3.0
The other 24% reach your team
Order status / WISMO
84%
Product questions
79%
Returns & exchanges
71%
Shipping & delivery
68%
Subscriptions
63%
Sizing & fit
61%
Cancellations
58%
Billing & account
55%
Fast setup, continuous improvement.
Your CX team owns the entire setup — from training to optimization. Ship in under an hour.
Sounds like your brand. Every time.
Set the voice once — friendly, professional, sophisticated, or custom.
It holds across every reply and every channel, and Gaia keeps it sharp.
AI Agent personality
Warm, approachable with genuine enthusiasm and care. Conversational language, express empathy, and celebrate the user's wins — big or small. Light and encouraging tone, like a helpful friend who's always happy to lend a hand.AI Agent
Answers are nice. Actions close the loop
AI Agent doesn't just reply — it does the thing, natively in Shopify. Start with the Actions merchants love from a massive library, or build your own.
130+
Actions in library, with more every day.
Read the docs.Plug your entire stack
100+ native integrations so your AI Agent can act across platforms — not just within Gorgias.
Explore all 100+ AppsBring your helpdesk into the tools you already use
The Gorgias MCP server connects your workspace to Claude, ChatGPT, Cursor, and any MCP-compatible tool.