Dotdigital

Connect marketing and support to deliver relevant experiences

Overview

Dotdigital is a leading customer engagement platform that helps retailers turn data into insight and action. Using Dotdigital, brands can acquire, convert and retain customers using multiple channels, including email, SMS, live chat, push notifications and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale.

Integrate Gorgias and Dotdigital for a complete view of your customers' engagement:

Import contacts with open tickets into a Gorgias <span class="thread-951121482602081967183194 attrcomment attrcommentfirst thread-951121482602081967183194-first author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovukz85zz67zz80z0z90zz82zz65zhz65zz69zjjvz66zz87zgoz80zz89zy1z75zz65zz88zz68zz78zlz86zz72z" role="mark" aria-details="comment-thread-951121482602081967183194">address book within Dotdigital, enabling you to monitor your customers' experiences with your brand.

Sync Gorgias ticket information as insight data in Dotdigital, and start segmenting contacts and building automations based on ticket status, subject line, channel, and more.

How

Dotdigital

x Gorgias works together

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn

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Help Center Production

Gorgias Workflows

Gorgias Helpdesk

ShipInsure

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All of your customer support channels in one place

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Social Media

Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.

Live Chat

Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Browse apps

Dotdigital

Connect marketing and support to deliver relevant experiences

Get started with Gorgias

Connect your account

More information soon. In the meantime, visit the following documentation page:

https://support.dotdigital.com/hc/en-gb/articles/11338075791378

Dotdigital

trusted partner

preferred partner

Description

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

Read Usecase

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

Read Usecase

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing, Founder & CEO @ Bokksu

Read Usecase

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda, Director of Operations @ Darn Good Yarn

Read Usecase

Similar Integrations

See all

Help Center Production

Gorgias Workflows

Gorgias Helpdesk

ShipInsure

Browse apps

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Get started with Gorgias

Overview

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

How

Heading

x Gorgias works together

This is some text inside of a div block.

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn

Check out more apps like this

See all

No items found.

See all

All of your customer support channels in one place

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Social Media

Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.

Live Chat

Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Browse apps

Heading

Get started with Gorgias

Connect your account

More information soon. In the meantime, visit the following documentation page:

Text Link

This is some text inside of a div block.

trusted partner

preferred partner

Description

What’s a Rich Text element?

Static and dynamic content editing

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

Read Usecase

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

Read Usecase

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing, Founder & CEO @ Bokksu

Read Usecase

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda, Director of Operations @ Darn Good Yarn

Read Usecase

Similar Integrations

See all

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