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Shopper Approved Reviews
View and Respond to Customer Ratings & Reviews in Gorgias
Get started with Gorgias
Overview
<p dir="ltr" ><span >Research shows that 85% of potential customers actively seek out negative reviews when buying, so being able to privately resolve an issue, or publicly respond to a negative review directly in Gorgias can have a huge positive impact on your company's online reputation.</span></p>
<p><span id="docs-internal-guid-30991474-7fff-11b3-1786-0b05cebc6e6d"><br /><span >With the Shopper Approved / Gorgias App, you can make sure that your customers are happy, and that your reputation is glowing whenever a new potential customer searches for your brand.</span><span ><br /></span></span></p>
How
Shopper Approved Reviews
x Gorgias works together
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View your customer’s ratings and reviews right inside of Gorgias rather than logging into Shopper Approved to be notified of, or respond to reviews.
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Reply privately to resolve any outstanding customer issues. Simply reply to the review ticket in Gorgias to open up a dialogue.
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Reply privately to resolve any outstanding customer issues. Simply reply to the review ticket in Gorgias to open up a dialogue.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Shopper Approved Reviews
View and Respond to Customer Ratings & Reviews in Gorgias
Get started with Gorgias.svg)
More information soon. In the meantime, visit the following documentation page:
https://docs.google.com/document/d/1xtGfbZOirDOKdR7XNUUcWo3_LK0Geg5ehrD7IFbhQv4/edit?usp=sharingShopper Approved Reviews
Description
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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