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Real-time automated support ticket tagging and categorization.
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SentiSum auto-analyzes and tags every customer conversation, delivering powerful insights with simplicity and speed. Understanding and improving customer sentiment has never been easier.

Using Natural Language Processing and the latest in AI technology, SentiSum provides you with an easy-to-use dashboard which surfaces hidden customer insights in support tickets. Once you uncover these insights, you can deep dive in SentiSum to understand the reasons behind customer sentiment trends. With granular information on what’s contributing to customer frustrations, you can develop concrete strategies to improve your CX.

Use cases

  • Automated AI tagging for granular and consistent tags.
  • Surface actionable insight at scale for effective customer-centric decision-making.
  • Report on real-time customer problems and common questions in minutes each day, week and month.
  • Understand topic and sentiment drivers of CSAT, customer reviews and NPS in minutes.
  • Reduce negative customer reviews or social media comments by prioritizing urgent support tickets to be handled in real time.
  • Give agents back time to focus on customer service by automating time-consuming workflows like tagging, reporting, routing and prioritization.

What we analyze

Voice calls, email, chat, social media, CSAT, NPS—we cover everything.

Through a one-click integration, we can analyze any channel where your customers are speaking to you in real time.

SentiSum custom AI set-up process

Analysis is specific to your business and customer, and it only takes a few days to set up. SentiSum’s AI creates automatic tags that are relevant to the most significant customer complaints or queries present in your channels.All the customization work is done through SentiSum and our team always offers a complimentary walk-through and training session to get you familiar with the results.

Free trial

We believe that the key to winning and keeping customers is building technology that is genuinely useful and impactful.

With that in mind, we offer a 14-day free trial unlike any other. Our custom AI will analyze 6 months of your historical customer support data, so that you can see the value for yourself before moving forwards with a paid plan.

Learn more about our free trial here.

Product demo

A demo allows us to get to know your goals and requirements, so that we can make sure we’re offering you the right solution within our platform to help meet your needs. We’ll also show you the platform in action, so that you can see the speed, simplicity and granular level of insights for yourself. 

To set up a demo with our team, please book a time slot on our calendar here.

Alternatively, if you'd like to learn more, you can watch a short video of our product in action here.