Sentisum

Real-time automated support ticket tagging and categorization.

Real-time automated support ticket tagging and categorization.

Get started with Gorgias
SentisumSentisum
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/statistics/senti-sum
Sentisum
Sentisum
trusted partner
preferred partner

Description

SentiSum auto-analyzes and tags every customer conversation, delivering powerful insights with simplicity and speed. Understanding and improving customer sentiment has never been easier.

Using Natural Language Processing and the latest in AI technology, SentiSum provides you with an easy-to-use dashboard which surfaces hidden customer insights in support tickets. Once you uncover these insights, you can deep dive in SentiSum to understand the reasons behind customer sentiment trends. With granular information on what’s contributing to customer frustrations, you can develop concrete strategies to improve your CX.

Use cases

  • Automated AI tagging for granular and consistent tags.
  • Surface actionable insight at scale for effective customer-centric decision-making.
  • Report on real-time customer problems and common questions in minutes each day, week and month.
  • Understand topic and sentiment drivers of CSAT, customer reviews and NPS in minutes.
  • Reduce negative customer reviews or social media comments by prioritizing urgent support tickets to be handled in real time.
  • Give agents back time to focus on customer service by automating time-consuming workflows like tagging, reporting, routing and prioritization.

What we analyze

Voice calls, email, chat, social media, CSAT, NPS—we cover everything.

Through a one-click integration, we can analyze any channel where your customers are speaking to you in real time.

SentiSum custom AI set-up process

Analysis is specific to your business and customer, and it only takes a few days to set up. SentiSum’s AI creates automatic tags that are relevant to the most significant customer complaints or queries present in your channels.All the customization work is done through SentiSum and our team always offers a complimentary walk-through and training session to get you familiar with the results.

Free trial

We believe that the key to winning and keeping customers is building technology that is genuinely useful and impactful.

With that in mind, we offer a 14-day free trial unlike any other. Our custom AI will analyze 6 months of your historical customer support data, so that you can see the value for yourself before moving forwards with a paid plan.

Learn more about our free trial here.

Product demo

A demo allows us to get to know your goals and requirements, so that we can make sure we’re offering you the right solution within our platform to help meet your needs. We’ll also show you the platform in action, so that you can see the speed, simplicity and granular level of insights for yourself. 

To set up a demo with our team, please book a time slot on our calendar here.

Alternatively, if you'd like to learn more, you can watch a short video of our product in action here.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Sentisum

Real-time automated support ticket tagging and categorization.

Get started with Gorgias
trusted partner
preferred partner
Categories
Sentisum
Pricing
Free
Contact us for free trials
This integration is free to install
in Gorgias

Overview

SentiSum auto-analyzes and tags every customer conversation, delivering powerful insights with simplicity and speed. Understanding and improving customer sentiment has never been easier.

Using Natural Language Processing and the latest in AI technology, SentiSum provides you with an easy-to-use dashboard which surfaces hidden customer insights in support tickets. Once you uncover these insights, you can deep dive in SentiSum to understand the reasons behind customer sentiment trends. With granular information on what’s contributing to customer frustrations, you can develop concrete strategies to improve your CX.

Use cases

  • Automated AI tagging for granular and consistent tags.
  • Surface actionable insight at scale for effective customer-centric decision-making.
  • Report on real-time customer problems and common questions in minutes each day, week and month.
  • Understand topic and sentiment drivers of CSAT, customer reviews and NPS in minutes.
  • Reduce negative customer reviews or social media comments by prioritizing urgent support tickets to be handled in real time.
  • Give agents back time to focus on customer service by automating time-consuming workflows like tagging, reporting, routing and prioritization.

What we analyze

Voice calls, email, chat, social media, CSAT, NPS—we cover everything.

Through a one-click integration, we can analyze any channel where your customers are speaking to you in real time.

SentiSum custom AI set-up process

Analysis is specific to your business and customer, and it only takes a few days to set up. SentiSum’s AI creates automatic tags that are relevant to the most significant customer complaints or queries present in your channels.All the customization work is done through SentiSum and our team always offers a complimentary walk-through and training session to get you familiar with the results.

Free trial

We believe that the key to winning and keeping customers is building technology that is genuinely useful and impactful.

With that in mind, we offer a 14-day free trial unlike any other. Our custom AI will analyze 6 months of your historical customer support data, so that you can see the value for yourself before moving forwards with a paid plan.

Learn more about our free trial here.

Product demo

A demo allows us to get to know your goals and requirements, so that we can make sure we’re offering you the right solution within our platform to help meet your needs. We’ll also show you the platform in action, so that you can see the speed, simplicity and granular level of insights for yourself. 

To set up a demo with our team, please book a time slot on our calendar here.

Alternatively, if you'd like to learn more, you can watch a short video of our product in action here.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Sentisum

Real-time automated support ticket tagging and categorization.

Real-time automated support ticket tagging and categorization.

Get started with Gorgias
trusted partner
preferred partner
Categories
Sentisum
Pricing
Free
Contact us for free trials
This integration is free to install to in Gorgias

Overview

How

Sentisum

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Sentisum

Real-time automated support ticket tagging and categorization.

Real-time automated support ticket tagging and categorization.

Get started with Gorgias
SentisumSentisum
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/statistics/senti-sum
Sentisum
trusted partner
preferred partner

Description

SentiSum auto-analyzes and tags every customer conversation, delivering powerful insights with simplicity and speed. Understanding and improving customer sentiment has never been easier.

Using Natural Language Processing and the latest in AI technology, SentiSum provides you with an easy-to-use dashboard which surfaces hidden customer insights in support tickets. Once you uncover these insights, you can deep dive in SentiSum to understand the reasons behind customer sentiment trends. With granular information on what’s contributing to customer frustrations, you can develop concrete strategies to improve your CX.

Use cases

  • Automated AI tagging for granular and consistent tags.
  • Surface actionable insight at scale for effective customer-centric decision-making.
  • Report on real-time customer problems and common questions in minutes each day, week and month.
  • Understand topic and sentiment drivers of CSAT, customer reviews and NPS in minutes.
  • Reduce negative customer reviews or social media comments by prioritizing urgent support tickets to be handled in real time.
  • Give agents back time to focus on customer service by automating time-consuming workflows like tagging, reporting, routing and prioritization.

What we analyze

Voice calls, email, chat, social media, CSAT, NPS—we cover everything.

Through a one-click integration, we can analyze any channel where your customers are speaking to you in real time.

SentiSum custom AI set-up process

Analysis is specific to your business and customer, and it only takes a few days to set up. SentiSum’s AI creates automatic tags that are relevant to the most significant customer complaints or queries present in your channels.All the customization work is done through SentiSum and our team always offers a complimentary walk-through and training session to get you familiar with the results.

Free trial

We believe that the key to winning and keeping customers is building technology that is genuinely useful and impactful.

With that in mind, we offer a 14-day free trial unlike any other. Our custom AI will analyze 6 months of your historical customer support data, so that you can see the value for yourself before moving forwards with a paid plan.

Learn more about our free trial here.

Product demo

A demo allows us to get to know your goals and requirements, so that we can make sure we’re offering you the right solution within our platform to help meet your needs. We’ll also show you the platform in action, so that you can see the speed, simplicity and granular level of insights for yourself. 

To set up a demo with our team, please book a time slot on our calendar here.

Alternatively, if you'd like to learn more, you can watch a short video of our product in action here.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase