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Textline
Used daily by 
10,278
+ DTC brands

Textline
Textline

Textline
Textline
 + 
Gorgias

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Get a live demo

Textline

Textline's integration with Gorgias is designed to keep a record of Textline conversations by creating a ticket in Gorgias.

Textline is the most secure business SMS platform for modern customer support and sales teams.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/textline
Textline
Textline
trusted partner
preferred partner
Categories
Pricing
Free
From $59.97/month
14 day free trial

Description

Textline is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text messages.

Brands like 1-800-Got-Junk, Tuft & Needle, Stuart Weitzman, TriMet, and Live Nation use Textline to communicate with customers in a way that is fast, convenient, efficient, and accessible from anywhere. Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues.

Integration benefits

Textline offers the best tools for customer support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Use features such as agent transfers, templated responses, scheduled messages, metrics, and more.

Textline's integration with Gorgias is designed to keep a record of Textline conversations by creating a ticket in Gorgias. Using the customer’s phone number, contact details can also be synced to Textline. 

Textline can be configured to assign Gorgias tickets to the correct support agent when possible. When a conversation is claimed by a support agent in Textline, we use that agent’s email address to also assign the same agent to the Gorgias ticket.

Agents can respond to messages using the Textline website, mobile app, or Chrome Extension if they prefer to stay in the Gorgias tab. When a conversation is resolved in Textline, you can choose to resolve the corresponding conversation in Gorgias.  With this setup, if a customer texts in again, a new conversation in Textline will be created, thus creating a new ticket in Gorgias.

Tickets in Gorgias created by Textline will have a "Textline" tag and all ticket messages are sent "via SMS" so that Gorgias users can filter or pull reports as desired. 

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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