There are now over 85 incredible integrations in the Gorgias App Store with the tools that power your ecommerce store. While each app is unique, together these integrations can help your agents work more efficiently to provide excellent service to your customers. 

Take a look at the newest additions so far from 2022. 

In the first half of the year, we’ve launched 15 new integrations for your Gorgias helpdesk: 

1. Klaviyo (updated!)
2. Gorgias SMS
3. Thankful AI
4. Netsuite
5. Okendo
6. Narvar
7. Skio
8. Via Software
9. Clyde
10. Smartrr
11. ShipMonk
12. Annex Cloud
13. Daton
14. Shogun Frontend
15. Gobot
16. Shop2app

Read on to learn how you can use these tools to help manage your store, and visit the Gorgias App Store to activate them today!

Klaviyo (updated early 2022)

Klaviyo is an email and SMS marketing automation platform built for ecommerce. Gorgias was the first helpdesk to connect to Klaviyo SMS, allowing your brand to create seamless conversations between your marketing campaigns, shoppers, and support team.

With the updated Klaviyo integration, you can: 

• Automatically create tickets in Gorgias from replies to Klaviyo SMS campaigns
• Reply to Klaviyo SMS messages in the same place as every other customer conversation, with all the context of your ecommerce integrations
• Create contact lists in Klaviyo based on support events in Gorgias

This integration helps you streamline customer interactions and create higher-converting marketing campaigns. To learn more, go to the Gorgias App Store. 

Gorgias SMS

We recently released Gorgias SMS, an easy way for your brand to offer this convenient and conversational communication channel. It’s one of the fastest-growing support channels for ecommerce brands, and one of the most reliable for customers to contact you on (since it’s not dependent on internet access). 

With Gorgias SMS, you can: 

• Talk to customers on their (since they likely always have their phone on them) 
• View order information in the same window as SMS tickets
• Easily send photos back and forth with customers

Click here to learn more about Gorgias SMS, available with all plans. 

Thankful AI

Thankful AI is a platform dedicated to helping you deliver better support for the post-purchase needs of your customers. The AI is tailored specifically for retail and ecommerce businesses, so you don’t have to worry about a disjointed experience. 

With this integration, the Thankful AI agent can: 

• Triage and route tickets to real agents
• Tag tickets in Gorgias 
• Respond to tickets across all written channels

This frees up your agents to focus on more meaningful conversations with customers. Visit the Gorgias App Store to learn more about the Thankful integration. 

NetSuite

NetSuite is a cloud ERP including financials, CRM, and ecommerce. It helps brand work more efficiently, take control of inventory and fulfillment, and bring all your tools together in a unified business management suite. ​​

Sync NetSuite data into Gorgias to give your agents important customer & order information in a single tab. 

With this integration, you can: 

• Add over 60 NetSuite fields to a widget in the Gorgias Customer Sidebar.
• Sync customer information from NetSuite into Gorgias.
• Sync order information & shipping details from NetSuite into Gorgias.
• Sync RMA information from NetSuite into Gorgias.
• View the last 10 orders that have been created or modified.

This helps your agents have all the context they need next to every conversation they have. Visit the Gorgias App Store to learn more. 

Okendo

Okendo is a customer marketing platform and an Official Google Reviews partner that helps brands capture and showcase high-impact social proof such as product ratings & reviews, customer photos & videos, and Q&A messageboards.

With this integration, you can: 

• Automatically create tickets in Gorgias for Okendo product reviews
• Easily respond to every customer who leaves a review
• Add an Okendo widget to the Gorgias Customer Sidebar for customer loyalty insights next to every ticket

Visit the Gorgias App Store to learn more about our Okendo integration. 

Narvar

Link Narvar Return & Exchanges for Shopify with Gorgias to automate returns management and get rich insights that help you save costs and improve operations.

With this integration, you can: 

• ‍Create flexible return policies. Deploy tailored returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.‍
• Retain revenue with recommended exchanges. Convert up to 45% of refunds to exchanges by recommending exchanges of same or different value to customers right within the returns flow.‍
• Bring customers back by incentivizing store credit. Add a credit bonus to store credit refunds based on specific exchange rules that will incentivize customers to keep shopping in your store.

To learn more about our Narvar integration, visit the Gorgias App Store. 

Skio

Skio helps brands on Shopify sell subscriptions. With this integration, you can add a Skio widget to your Customer Sidebar in Gorgias. This gives your agents insights into customer subscriptions right in the helpdesk without having to switch tabs. 

With this integration, you can: 

• View Skio customer information in the Gorgias Customer Sidebar
• Quickly click out to Skio right from Gorgias if needed
• Respond to subscription questions from one central location 

To learn more about our Skio integration, visit the Gorgias App Store. 

Via Software

Via is a mobile commerce (SMS marketing) platform for ecommerce businesses. Send personalized messages to your customers for increased revenue and customer satisfaction. 

With this integration, you can: 

• Automatically create tickets in Gorgias based on customer replies to Via SMS
• Respond to Via SMS messages directly from the Gorgias helpdesk
• View the entire conversation, including replies from Gorgias, in the Via platform

Visit the Gorgias App Store to learn more. 

Clyde

With Clyde and Gorgias working together, you can create a seamless and positive support experience by syncing all warranty data inside your Gorgias account. Stay focused and close tickets faster by viewing Clyde contracts and claims information in the same window you use to talk to customers.

With this integration, you can: 

• See the full picture of every customer
• Find open warranty claims in a flash
• Turn your support center into a profit center

Manage warranty requests & find claims information in one tool. Head to the Gorgias App Store to learn more. 

Smartrr

Smartrr is a seamless, full-service subscription solution. Paired with Gorgias, you can equip your team with the best customer service tools in one convenient location to increase customer satisfaction and drive customer loyalty. 

With this integration, you can: 

• Sync subscription data from Smartrr in Gorgias
• Help agents stay focused in a single tab 
• Provide better, faster support for subscription questions

To learn more about our Smartrr integration, go to the Gorgias App Store. 

ShipMonk 

ShipMonk is an order fulfillment platform for eCommerce businesses ready to scale.  They offer technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses.

With this integration you'll be able to:

• Pull order fulfillment data and tracking information from ShipMonk to Gorgias
• Access specific orders in ShipMonk directly from the Customer Sidebar in Gorgias

Learm more about the ShipMonk integration in the Gorgias App Store. 

Annex Cloud

Annex Cloud is a cloud-based customer loyalty platform for enterprises. They provide integrated loyalty, engagement, and retention solutions across a range of program types like paid memberships, incentives, and more. 

With this integration, you can: 

• Sync customer’s loyalty data across tools
• Show loyalty information of a customer when opening a new or existing ticket

Click here to learn more about our Annex Cloud integration. 

Daton

Daton can replicate Gorgias data to your data warehouse in minutes, freeing up your analysts to focus on generating important business insights instead of extracting data.  

With this integration, you can sync information from Gorgias to your data warehouse like:

• Customers
• Jobs
• Users
• Tickets

To learn more about Daton, visit the listing in the Gorgias App Store. 

Shogun Frontend

Shogun is a headless ecommerce platform built for merchants. Convert more with richer merchandising and sub-second store speed. The Gorgias integration allows merchants to add chat capabilities to their Shogun-powered shops. 

With Gorgias chat on your Shogun Frontend, you can: 

• Promote your products and provide order details, all connected to your ecommerce platform
• Create chat campaigns to proactively message customers while they’re shopping live on your site
• Have agents answer live chats or create customizable, automated flows to free up agents for the most important conversations

Click here to learn more about our integration with Shogun Frontend.

Gobot

Gobot helps fast-growing Shopify stores convert more shoppers and reduce support burden with beautiful guided selling quizzes and AI-powered support chatbots.

With this integration, you can: 

• Sync recommendation data from Gobot into Gorgias so reps can respond and address questions via chat or email. 
• Collect post-purchase survey data and automatically connect select customers with questions/feedback to support reps in Gorgias.
• Automate repetitive customer support inquiries with Gobot’s AI Support Automation and seamlessly transition to Gorgias live chat or email support for those who require human assistance.

Visit the Gobot listing in the Gorgias App Store to learn more. 

Shop2app

Shop2app is a mobile app builder. It’s designed for local delivery, national delivery, and in-store pickup, and also makes it easy to manage subscriptions and send push notifications to customers. 

With this integration, you can: 

• Automatically create tickets in Gorgias when customers contact a merchant from their mobile app.
• Allow customers to initiate a support ticket directly from past orders within the mobile app.

Visit the Shop2app listing in the Gorgias App Store to learn more. 

Supercharge Gorgias, your CX command center

The Gorgias App Store features 85+ high-quality integrations with other leading ecommerce tools. By connecting the apps that power your store, you can give your agents the context they need to provide remarkable customer service from a single workspace. (No more switching tabs!) 

To add any of these apps to your helpdesk, go to Settings > Integrations or visit the Gorgias App Store.