Thankful AI
Personalized Customer Support at Scale
Personalized Customer Support at Scale
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/business-intelligence/thankful-aiThankful AI
Personalized Customer Support at Scale
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Description
Thankful is an AI platform dedicated to solving the post-purchase needs of customers. Our AI is pre-trained and tailored to retail and ecommerce businesses to deliver better end-customer support.
Thankful's AI Agent works within your helpdesk just like a human agent--routing, tagging, and resolving large volumes of tickets. All of this is done instantly across all written channels.
Thankful's Agent Assist surfaces important information such as LTV, SOPs, worflows, and responses in real-time to agents making them 33% more efficient. This enables them to do what humans do best: build relationships.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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