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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Thankful is an AI platform dedicated to solving the post-purchase needs of customers. Our AI is pre-trained and tailored to retail and ecommerce businesses to deliver better end-customer support.
Thankful's AI Agent works within your helpdesk just like a human agent--routing, tagging, and resolving large volumes of tickets. All of this is done instantly across all written channels.
Thankful's Agent Assist surfaces important information such as LTV, SOPs, worflows, and responses in real-time to agents making them 33% more efficient. This enables them to do what humans do best: build relationships.
