Via Software

Via is a professional Mobile Commerce platform for eCommerce businesses.

Via | Mobile Commerce

Get started with Gorgias
Via SoftwareVia Software
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/via
Via Software
Via Software
trusted partner
preferred partner
Categories
Pricing
Free
Pricing available upon request
Request a trial
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
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Via Software

Via is a professional Mobile Commerce platform for eCommerce businesses.

Get started with Gorgias
trusted partner
preferred partner
Categories
Via Software
Pricing
Free
Pricing available upon request
This integration is free to install
in Gorgias
Request a trial

Overview

Via software enables businesses to send personalized messages to their customers for increased revenue and customer satisfaction. SMS Marketing is just the beginning with Via Software. Via shows consistent success with 98% open rates, over 30% click through rates, and over 18x ROI.


“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.