When integrated with Gorgias, BLOY brings customer loyalty data directly into the support workflow.
- The integration automatically syncs each customer’s loyalty information, such as points balance, VIP tier, and referral link, into their Gorgias profile.
- This data appears in both customer profiles and support tickets, giving agents instant visibility without switching between platforms.
- Beyond visibility, BLOY makes loyalty data actionable in Gorgias. All loyalty details are generated as variables, so users can insert them directly into tickets or build macros for consistent, automated responses.
Support agents can instantly access and use customer loyalty data directly in tickets and profiles, enabling faster and more personalized support.