Ringover

Easily manage, log and track calls & SMS from your helpdesk.

Easily manage, log and track calls & SMS from your helpdesk.

Get started with Gorgias
RingoverRingover
More information soon. In the meantime, visit the following documentation page:
https://support.ringover.com/hc/en-us/articles/15511169475601-How-to-link-Ringover-with-Gorgias-
Ringover
Ringover
trusted partner
preferred partner
Categories
Pricing
Free
Please book a demo for pricing details
7 Days

Description

Automatically handle phone and SMS conversations from your helpdesk, to offer personalised customer service experience.Integrating Ringover and Gorgias makes it easy for ecommerce customer support teams  to work in perfect sync and delight their customers on every interaction. Agents can call customers in one-click from their helpdesk using their Ringover number, available in over 65 countries.All interactions via phone call or SMS are automatically recorded in the customer’s ticket, so agents can later access customer details on the fly. Conversation logs include the call/ SMS time, duration, call type, a call recording file, as well as agent notes and tags. Inbound callers are instantly matched to their Gorgias profile directly from Ringover, giving agents more context to provide fast and personalised help.By using Ringover with Gorgias you can:

  • Spend less time creating and updating tickets in Gorgias.
  • Resolve customer issues faster using the right information.
  • See all relevant customer details in one place without switching tools.
  • Enhance customer service experience scores.
  • Get and retain more customers to generate more revenue.
  • Ensure harmony between customer contacts, calls, and ticket information.

Key integration features:

  • Call in one click from customer tickets.
  • Automatically log all conversation activity including notes, voice message and call recording file and transcription (Empower option required).
  • Automatic ticket creation from SMS.
  • Automatic ticket creation from calls.
  • Tag sync: Use Ringover tags to trigger Gorgias tag status.
  • Contact in call display.
  • Store and play back voice messages and call recordings in the helpdesk.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Ringover

Easily manage, log and track calls & SMS from your helpdesk.

Get started with Gorgias
trusted partner
preferred partner
Categories
Ringover
Pricing
Free
Please book a demo for pricing details
This integration is free to install
in Gorgias
7 Days

Overview

Automatically handle phone and SMS conversations from your helpdesk, to offer personalised customer service experience.Integrating Ringover and Gorgias makes it easy for ecommerce customer support teams  to work in perfect sync and delight their customers on every interaction. Agents can call customers in one-click from their helpdesk using their Ringover number, available in over 65 countries.All interactions via phone call or SMS are automatically recorded in the customer’s ticket, so agents can later access customer details on the fly. Conversation logs include the call/ SMS time, duration, call type, a call recording file, as well as agent notes and tags. Inbound callers are instantly matched to their Gorgias profile directly from Ringover, giving agents more context to provide fast and personalised help.By using Ringover with Gorgias you can:

  • Spend less time creating and updating tickets in Gorgias.
  • Resolve customer issues faster using the right information.
  • See all relevant customer details in one place without switching tools.
  • Enhance customer service experience scores.
  • Get and retain more customers to generate more revenue.
  • Ensure harmony between customer contacts, calls, and ticket information.

Key integration features:

  • Call in one click from customer tickets.
  • Automatically log all conversation activity including notes, voice message and call recording file and transcription (Empower option required).
  • Automatic ticket creation from SMS.
  • Automatic ticket creation from calls.
  • Tag sync: Use Ringover tags to trigger Gorgias tag status.
  • Contact in call display.
  • Store and play back voice messages and call recordings in the helpdesk.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Ringover

Easily manage, log and track calls & SMS from your helpdesk.

Easily manage, log and track calls & SMS from your helpdesk.

Get started with Gorgias
trusted partner
preferred partner
Categories
Ringover
Pricing
Free
Please book a demo for pricing details
This integration is free to install to in Gorgias
7 Days

Overview

How

Ringover

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Ringover

Easily manage, log and track calls & SMS from your helpdesk.

Easily manage, log and track calls & SMS from your helpdesk.

Get started with Gorgias
RingoverRingover
More information soon. In the meantime, visit the following documentation page:
https://support.ringover.com/hc/en-us/articles/15511169475601-How-to-link-Ringover-with-Gorgias-
Ringover
trusted partner
preferred partner
Categories
Pricing
Free
Please book a demo for pricing details
7 Days

Description

Automatically handle phone and SMS conversations from your helpdesk, to offer personalised customer service experience.Integrating Ringover and Gorgias makes it easy for ecommerce customer support teams  to work in perfect sync and delight their customers on every interaction. Agents can call customers in one-click from their helpdesk using their Ringover number, available in over 65 countries.All interactions via phone call or SMS are automatically recorded in the customer’s ticket, so agents can later access customer details on the fly. Conversation logs include the call/ SMS time, duration, call type, a call recording file, as well as agent notes and tags. Inbound callers are instantly matched to their Gorgias profile directly from Ringover, giving agents more context to provide fast and personalised help.By using Ringover with Gorgias you can:

  • Spend less time creating and updating tickets in Gorgias.
  • Resolve customer issues faster using the right information.
  • See all relevant customer details in one place without switching tools.
  • Enhance customer service experience scores.
  • Get and retain more customers to generate more revenue.
  • Ensure harmony between customer contacts, calls, and ticket information.

Key integration features:

  • Call in one click from customer tickets.
  • Automatically log all conversation activity including notes, voice message and call recording file and transcription (Empower option required).
  • Automatic ticket creation from SMS.
  • Automatic ticket creation from calls.
  • Tag sync: Use Ringover tags to trigger Gorgias tag status.
  • Contact in call display.
  • Store and play back voice messages and call recordings in the helpdesk.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase