Onward's streamlines the process to which brands can file claims for shipping or package related issues.
Don’t just take our word for it...
Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.
Head of Customer Service
Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.
Head of Ecommerce
Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.