ShipAid

Boost Revenue w/ In-House Shipping Protection.
Get started with Gorgias

Protect your orders and boost profits with ShipAid's fully integrated shipping protection platform.

Customize and keep protection fees as extra revenue while providing customers with peace of mind.

Seamlessly handle lost, stolen, damaged, or delayed packages.

Our user-friendly platform simplifies the management of shipment issues, enhancing both customer satisfaction and your bottom line.

Minimize losses and stand out with a seamless, customizable experience that enhances customer satisfaction.

Boost Revenue: Keep the protection fees you charge at checkout, you set the price and adjust any time.

Increase Trust: Provide fast, reliable resolutions for lost/damaged order issues.

One-Click Management: Reship, refund, or deny claims effortlessly.

Branded Portal: Customers file claims and track orders with ease.

Order Tracking: Stay informed with custom notifications and tracking tools.

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience