LoyaltyLion

Using LoyaltyLion and Gorgias together allows you to integrate loyalty into your helpdesk.

Overview

LoyaltyLion is a market-leading, data-driven loyalty and engagement platform powering ecommerce growth. They help over 10,000 ecommerce merchants worldwide create long-lasting customer relationships via fully customized loyalty programs.

Work with LoyaltyLion to increase customer lifetime value, motivating shoppers to repeat purchase through a unique combination of points, rewards and tiers.

Use LoyaltyLion and Gorgias together to elevate your customer service by using your customer’s loyalty data to enrich your responses. With the LoyaltyLion x Gorgias integration, you can see loyalty profiles, award points and encourage referrals straight from your helpdesk.

Benefits:

Display LoyaltyLion data next to tickets in Gorgias, giving agents a centralized place to view customer information.

Award loyalty points via Macros in Gorgias, so your agents can stay focused in a single platform.

Insert the referral URL as a variable in Gorgias Macros.

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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn

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Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

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Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.

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LoyaltyLion

Using LoyaltyLion and Gorgias together allows you to integrate loyalty into your helpdesk.

Your data-driven loyalty and engagement platform

Get started with Gorgias

Overview

How

LoyaltyLion

x Gorgias works together

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn