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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
LoyaltyLion
Using LoyaltyLion and Gorgias together allows you to integrate loyalty into your helpdesk.
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LoyaltyLion is a market-leading, data-driven loyalty and engagement platform powering ecommerce growth. They help over 10,000 ecommerce merchants worldwide create long-lasting customer relationships via fully customized loyalty programs.
Work with LoyaltyLion to increase customer lifetime value, motivating shoppers to repeat purchase through a unique combination of points, rewards and tiers.
Use LoyaltyLion and Gorgias together to elevate your customer service by using your customer’s loyalty data to enrich your responses. With the LoyaltyLion x Gorgias integration, you can see loyalty profiles, award points and encourage referrals straight from your helpdesk.
Benefits:
- Display LoyaltyLion data next to tickets in Gorgias, giving agents a centralized place to view customer information.
- Award loyalty points via Macros in Gorgias, so your agents can stay focused in a single platform.
- Insert the referral URL as a variable in Gorgias Macros.
