Growave
Growave brings customer reviews and questions into Gorgias helpdesk.
Growave is all-in-one Shopify marketing platform with powerful tools for photo reviews, wishlists, loyalty programs, referrals, and UGC.
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/reward-and-loyalty/growaveGrowave
Growave is all-in-one Shopify marketing platform with powerful tools for photo reviews, wishlists, loyalty programs, referrals, and UGC.
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Description
The integration will allow displaying information in Gorgias dashboard from the rewards program. Moreover, it will allow you to check reviews and asked questions in order to provide better customer support and proactively earn customer loyalty.
Use cases:
- Getting your customer reviews and questions in your helpdesk and offering your customers quick support and aid with solving their issues from one place.
- Monitoring customers' number of points, VIP Tier status, and how many referrals the customer has.
- Checking the last review left by the user. Improving a process of interaction and communication with your customers.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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