JustCall
Make and receive calls as well as SMS directly on Gorgias helpdesk, while automatically logging all your customers’ call activities, texts, call recordings and voicemails.
Make and receive calls as well as SMS directly on Gorgias helpdesk, while automatically logging all your customers’ call activities, texts, call recordings and voicemails.
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/voice-and-phone/just-callJustCall
Make and receive calls as well as SMS directly on Gorgias helpdesk, while automatically logging all your customers’ call activities, texts, call recordings and voicemails.
Description
Integrate Justcall with Gorgias to connect with your customer directly over call and SMS from your help desk. Agents can call and text their customers directly with a click-to-call or click-to-text button, and they'll be able to receive calls, track missed calls, and listen to voicemails and call recordings.
With our integration, you'' be able to effortlessly:
- Make calls from Gorgias: Call your customers directly from Gorgias using click-to-call buttons next to phone numbers.
- Send texts from Gorgias: With our click-to-text links against every phone number, you can send a message to your customer directly from Gorgias.
- Always know who's calling: Personalize your conversation using the Gorgias badge on the dialer to access all previous interactions (texts, calls, notes, etc.).
- Track all your calling and texting activities on Gorgias: JustCall creates tickets on your Gorgias account for every call you make or receive. Similarly, tickets are created for inbound and outbound text messages.
- Access call recordings and voicemails: Listen to call recordings and voicemails in Gorgias.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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