DigitalGenius

Automated AI for eCommerce Customer Service

Overview

Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.

Built specifically for eCommerce and retail

60+ pre-built use cases for eCommerce

Out-of-the-box eCommerce and carrier integrations

Fully customisable to your brand

Analytics and reporting available in a built-in dashboard

Multi-lingual and cross-channel

AI image recognition and text recognition

Fully managed implementation and support with product expert

Take a look at some of our improvement numbers:

🔻 95% Reduction in customer wait

✅ 60% Cases resolved without intervention

🌟 200% improvement in great productivity

With our platform, you can build a seamless journey for your customers - online and offline!

As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.

‍

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn

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All of your customer support channels in one place

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Social Media

Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.

Live Chat

Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

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DigitalGenius

Automated AI for eCommerce Customer Service

Get started with Gorgias

Overview

How

DigitalGenius

x Gorgias works together

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn