DigitalGenius

Automated AI for eCommerce Customer Service

Automated AI for eCommerce Customer Service

Get started with Gorgias
DigitalGeniusDigitalGenius
More information soon. In the meantime, visit the following documentation page:
https://docs.digitalgenius.com/docs/gorgias-1
DigitalGenius
DigitalGenius
trusted partner
preferred partner
Pricing
Free
Please book a demo for pricing details.
Yes - Custom Period

Description


Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.

Built specifically for eCommerce and retail

60+ pre-built use cases for eCommerce

Out-of-the-box eCommerce and carrier integrations

Fully customisable to your brand

Analytics and reporting available in a built-in dashboard

Multi-lingual and cross-channel

AI image recognition and text recognition

Fully managed implementation and support with product expert

Take a look at some of our improvement numbers:

🔻 95% Reduction in customer wait

✅ 60% Cases resolved without intervention

🌟 200% improvement in great productivity

With our platform, you can build a seamless journey for your customers - online and offline!

As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.

Contact us directly or check our our website for more use cases, resources!

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

DigitalGenius

Automated AI for eCommerce Customer Service

Get started with Gorgias
trusted partner
preferred partner
DigitalGenius
Pricing
Free
Please book a demo for pricing details.
This integration is free to install
in Gorgias
Yes - Custom Period

Overview


Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.

Built specifically for eCommerce and retail

60+ pre-built use cases for eCommerce

Out-of-the-box eCommerce and carrier integrations

Fully customisable to your brand

Analytics and reporting available in a built-in dashboard

Multi-lingual and cross-channel

AI image recognition and text recognition

Fully managed implementation and support with product expert

Take a look at some of our improvement numbers:

🔻 95% Reduction in customer wait

✅ 60% Cases resolved without intervention

🌟 200% improvement in great productivity

With our platform, you can build a seamless journey for your customers - online and offline!

As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.

Contact us directly or check our our website for more use cases, resources!

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

DigitalGenius

Automated AI for eCommerce Customer Service

Automated AI for eCommerce Customer Service

Get started with Gorgias
trusted partner
preferred partner
Categories
DigitalGenius
Pricing
Free
Please book a demo for pricing details.
This integration is free to install to in Gorgias
Yes - Custom Period

Overview

How

DigitalGenius

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

DigitalGenius

Automated AI for eCommerce Customer Service

Automated AI for eCommerce Customer Service

Get started with Gorgias
DigitalGeniusDigitalGenius
More information soon. In the meantime, visit the following documentation page:
https://docs.digitalgenius.com/docs/gorgias-1
DigitalGenius
trusted partner
preferred partner
Pricing
Free
Please book a demo for pricing details.
Yes - Custom Period

Description


Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.

Built specifically for eCommerce and retail

60+ pre-built use cases for eCommerce

Out-of-the-box eCommerce and carrier integrations

Fully customisable to your brand

Analytics and reporting available in a built-in dashboard

Multi-lingual and cross-channel

AI image recognition and text recognition

Fully managed implementation and support with product expert

Take a look at some of our improvement numbers:

🔻 95% Reduction in customer wait

✅ 60% Cases resolved without intervention

🌟 200% improvement in great productivity

With our platform, you can build a seamless journey for your customers - online and offline!

As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.

Contact us directly or check our our website for more use cases, resources!

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase