Automated AI for eCommerce Customer Service
Automated AI for eCommerce Customer Service
Get started with Gorgias
.svg)
Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!
We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.
Built specifically for eCommerce and retail
60+ pre-built use cases for eCommerce
Out-of-the-box eCommerce and carrier integrations
Fully customisable to your brand
Analytics and reporting available in a built-in dashboard
Multi-lingual and cross-channel
AI image recognition and text recognition
Fully managed implementation and support with product expert
Take a look at some of our improvement numbers:
🔻 95% Reduction in customer wait
✅ 60% Cases resolved without intervention
🌟 200% improvement in great productivity
With our platform, you can build a seamless journey for your customers - online and offline!
As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.
Contact us directly or check our our website for more use cases, resources!
.svg)