DigitalGenius

Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.

Built specifically for eCommerce and retail

60+ pre-built use cases for eCommerce

Out-of-the-box eCommerce and carrier integrations

Fully customisable to your brand

Analytics and reporting available in a built-in dashboard

Multi-lingual and cross-channel

AI image recognition and text recognition

Fully managed implementation and support with product expert

Take a look at some of our improvement numbers:

🔻 95% Reduction in customer wait

✅ 60% Cases resolved without intervention

🌟 200% improvement in great productivity

With our platform, you can build a seamless journey for your customers - online and offline!

As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.

Contact us directly or check our our website for more use cases, resources!

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Elevate your interactions with our top-tier generative AI—crafted for safety, empathy, and personalization. Transform routine exchanges into meaningful connections.

Trained on diverse e-commerce items, our visual AI can help you detect defects—addressing quality concerns from damaged packages to plants, apparel, and food.

Digital Genius integration will give you the upper hand in cutting down on ticket resolution time, freeing up your agents time, improving CSAT and increasing loyalty.