Smile.io
Show loyalty points next to tickets in Gorgias, giving your agents full context on VIP customers.
Smile is a reward program app for online businesses.
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/reward-and-loyalty/smileSmile.io
Smile is a reward program app for online businesses.
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Description
Smile.io creates and manages reward programs (loyalty points, referrals and VIP programs) to build a fruitful relationship with both your new customers and the most loyal ones.
Here's what you can do with the Smile integration:
- Display Smile customer profile next to Gorgias tickets
- Insert point balance of referral URL in Macros
- Triage tickets based on VIP tier
For each customer, the following Smile data is available in Gorgias: point balance, referral URL, VIP tier, state.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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