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"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
App details
Pricing
Pricing
Plans start at $79. All plans include all available features and integrations, the only factor for choosing a plan is how many surveys we will send in each plan.
More info
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Postcall requires you to have an account with one of the supported phone systems (Aircall, RingCentral, Zendesk Talk, Zoom Phone, Ringover, GoTo Connect, Microsoft Teams Phone), which has also been connected to Postcall.
Postcall sends customer satisfaction surveys by SMS or email after your calls, or via an IVR menu at the end of the call.
You can create and customize your surveys and their delivery.
Postcall can sync your contacts from Gorgias, so other contact information (such as an email address) can be used to send the surveys.
When surveys are sent or completed, we will add a Gorgias Satisfaction Survey to the corresponding ticket, so you have all your survey information centralized in Gorgias.
