Customer satisfaction surveys made for ecommerce support.

Highly customisable CSAT surveys with advanced workflows and deep analytics. Crafted for online brands using Gorgias.

On brand surveys your customers will love: logo, tone, questions...

Analytics on sentiment and agent performance: measure satisfaction with products, shipping, and returns policies alongside service quality.

100% integrated to your helpdesk & shopify. Automatically trigger surveys based on Gorgias ticket events, track agent performance, and view results right in your Gorgias dashboard.

Agent leaderbordoard, reporting sync and data exports for better performance management.

Simple & fair pricing: Starts at $70/mo for 3,000 surveys and 3 team members. We let you keep unused survey credits for the rest of the year! Upgrade for more surveys and unlimited team members. Other features are included in all plans so it's easy, no headaches.

Your ideal satisfaction survey, in all channels

• Multiple surveys
• Edit questions
• Supports any channels (Insta, WhatsApp, FB & more)
• Multiple languages

All channels, synced to helpdesk

• Contact syncing
• Auto tagging
• Two way reporting
• Embed survey icons in tickets
• Log survey results to Gorgias
• One-click install

Surveys that feel like your brand

• Adjust colors & icons
• Custom domain
• Thank you page
• Post-survey actions
• No-code or Custom CSS
• Design & implementation help