Dotdigital

Connect marketing and support to deliver relevant experiences

Connect marketing and support to deliver relevant experiences

Get started with Gorgias
DotdigitalDotdigital
More information soon. In the meantime, visit the following documentation page:
https://support.dotdigital.com/hc/en-gb/articles/11338075791378
Dotdigital
Dotdigital
trusted partner
preferred partner
Categories
Pricing
Free
Please submit a request on the link below to obtain pricing information.
14 days

Description

Dotdigital is a leading customer engagement platform that helps retailers turn data into insight and action. Using Dotdigital, brands can acquire, convert and retain customers using multiple channels, including email, SMS, live chat, push notifications and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale.

Integrate Gorgias and Dotdigital for a complete view of your customers' engagement:

Import contacts with open tickets into a Gorgias address book within Dotdigital, enabling you to monitor your customers' experiences with your brand.




Sync Gorgias ticket information as insight data in Dotdigital, and start segmenting contacts and building automations based on ticket status, subject line, channel, and more.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Dotdigital

Connect marketing and support to deliver relevant experiences

Get started with Gorgias
trusted partner
preferred partner
Categories
Dotdigital
Pricing
Free
Please submit a request on the link below to obtain pricing information.
This integration is free to install
in Gorgias
14 days

Overview

Dotdigital is a leading customer engagement platform that helps retailers turn data into insight and action. Using Dotdigital, brands can acquire, convert and retain customers using multiple channels, including email, SMS, live chat, push notifications and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale.

Integrate Gorgias and Dotdigital for a complete view of your customers' engagement:

Import contacts with open tickets into a Gorgias address book within Dotdigital, enabling you to monitor your customers' experiences with your brand.




Sync Gorgias ticket information as insight data in Dotdigital, and start segmenting contacts and building automations based on ticket status, subject line, channel, and more.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Dotdigital

Connect marketing and support to deliver relevant experiences

Connect marketing and support to deliver relevant experiences

Get started with Gorgias
trusted partner
preferred partner
Categories
Dotdigital
Pricing
Free
Please submit a request on the link below to obtain pricing information.
This integration is free to install to in Gorgias
14 days

Overview

How

Dotdigital

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Dotdigital

Connect marketing and support to deliver relevant experiences

Connect marketing and support to deliver relevant experiences

Get started with Gorgias
DotdigitalDotdigital
More information soon. In the meantime, visit the following documentation page:
https://support.dotdigital.com/hc/en-gb/articles/11338075791378
Dotdigital
trusted partner
preferred partner
Categories
Pricing
Free
Please submit a request on the link below to obtain pricing information.
14 days

Description

Dotdigital is a leading customer engagement platform that helps retailers turn data into insight and action. Using Dotdigital, brands can acquire, convert and retain customers using multiple channels, including email, SMS, live chat, push notifications and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale.

Integrate Gorgias and Dotdigital for a complete view of your customers' engagement:

Import contacts with open tickets into a Gorgias address book within Dotdigital, enabling you to monitor your customers' experiences with your brand.




Sync Gorgias ticket information as insight data in Dotdigital, and start segmenting contacts and building automations based on ticket status, subject line, channel, and more.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase