Intryc

Intryc is an AI-powered platform transforming how companies manage quality assurance, coaching and training of CX teams.

By installing Intryc on Gorgias, you can leverage your conversation messages, details, events, calls, macros, and knowledge sources to automate your QA and analyse 100% of your conversations. You can get insights on your agents performance and knowledge gaps and deliver tailored coaching and training, through role-playing simulations and quizzes.

Intryc supports comprehansive review, dispute, calibration, coaching and training workflows, detailed reporting, along with integrations to knowledge bases, LMS systems, and Slack.

Founded in 2024 by former engineers and go-to-market leaders from Meta, Amazon, Revolut, and Confluent, Intryc is backed by Y Combinator and has raised more than $4 million from investors including General Catalyst, Sequoia Scouts, Episode 1, and e2vc.

Global multimillion dollar companies and fast growing start-ups like Deel, Blueground, Preply, Deliverect, Djamo and SadaPay, have streamlined and scaled their QA process while driving their overall costs down.

See the demo or contact Sales at contact@intryc.com.

Automate QA and analyze up to 100% of conversations and get actionable customer insights and agent performance feedback.

Spot underperforming agents and uncover knowledge or process gaps with real-time reporting and personalized insights.

Deliver tailored coaching sessions and scenario-based simulations using real conversations to close gaps and elevate both new and experienced team members.