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Repeat Customer Rate: Your Guide to Track & Improve the Metric
September 28, 2023
Ecommerce Customer Support
BFCM Automation: Insights from Top Ecommerce Partners
September 28, 2023
Black Friday—Cyber Monday (BFCM)
How TUSHY Approaches Customer Service vs. Customer Experience
September 25, 2023
Ecommerce Customer Support
A Guide to All the Different Types of Customer Service Companies Need to Know
September 21, 2023
Ecommerce Customer Support
How to Evaluate the Effectiveness & Impact of Your Customer Service Team
September 20, 2023
Customer Service Measurement
Ecommerce Customer Service is Changing – Here’s How to Stay Ahead
September 19, 2023
Ecommerce Customer Support
A Behind-the-Scenes Look at Customer Service Operations
September 19, 2023
Ecommerce Customer Support
Guide To Creating and Managing A Customer Knowledge Base
September 18, 2023
Ecommerce Customer Support
9 Ways To Improve Your CSAT Score and Response Rate
September 14, 2023
Customer Service Measurement
First Response Time: Your Guide to Understand + Lower the Metric
September 5, 2023
Customer Experience
Why Customer Service Is Important (According To A VP of CX)
August 24, 2023
Ecommerce Customer Support
How to Pick the Best Customer Service Channels for your Brand
August 24, 2023
Customer Service Channels
Why Customer Service Chatbots Aren’t a Great Fit for Ecommerce
August 24, 2023
Automation and Self-Service
Playbook: How Love Wellness Gets Every Employee Into Gorgias To Improve Cross-Functional CX
August 24, 2023
Customer Service Team Management
Customer Service Messaging: Tips and Templates for SMS + Conversational Channels
August 22, 2023
SMS
15 Best Practices for Ecommerce Customer Service
August 22, 2023
Ecommerce Customer Support
12 Customer Service Challenges Harming Your Team and Revenue (+ How To Solve Them)
August 22, 2023
Ecommerce Customer Support
Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices
August 18, 2023
Automation and Self-Service
How to Manage and Reduce BFCM Returns (& Protect Your Revenue)
August 18, 2023
Black Friday—Cyber Monday (BFCM)
5 Steps to Get Your Customer Support Ready for BFCM
August 17, 2023
Black Friday—Cyber Monday (BFCM)
85+ Helpful Customer Service Statistics for 2023
August 14, 2023
Ecommerce Customer Support
A Guide to Customer Service Roles & Responsibilities
August 14, 2023
Customer Service Team Management
Your Live Chat Support Guide: Benefits, Best Practices, and Helpful Tools
August 10, 2023
Live Chat
The Support Leader's Guide to Better Customer Service Training
August 9, 2023
Customer Service Team Management
How to Respond to Customer Complaints & Win Customers Over
August 9, 2023
Customer Experience
The 19 Best Customer Service Certifications to Earn at All Levels
August 9, 2023
Customer Service Team Management
16 Essential Customer Service Skills to Manage Any Situation
August 9, 2023
Ecommerce Customer Support
Customer Service Glossary: Main Terms and Definitions To Know
August 9, 2023
Ecommerce Customer Support
A Complete Guide to Black Friday Ecommerce in 2023
August 8, 2023
Black Friday—Cyber Monday (BFCM)
18 Proven Black Friday Marketing Ideas and Strategies
August 8, 2023
Black Friday—Cyber Monday (BFCM)
37 Shopify Statistics for 2023: Facts & Figures For Merchants
August 8, 2023
Shopify
Black Friday Trends: What The Statistics Tell Us About BFCM & Ecommerce
August 8, 2023
Black Friday—Cyber Monday (BFCM)
What Is Ecommerce Retention Rate? (And How To Improve It)
August 3, 2023
Customer Service Measurement
15 Customer Service Phrases To Use (And 5 To Avoid) in 2023
August 2, 2023
Customer Service Team Management
NPS Survey Best Practices for the Best Response Rate
July 11, 2023
Customer Service Measurement
Post-Purchase Behavior: Understand How Customers Think & Boost Loyalty
June 29, 2023
Customer Experience
Why We Don't Increase Salaries Based On Performance
June 27, 2023
Gorgias Team
A Guide to Resolution Time: How to Measure and Lower It
June 26, 2023
Customer Service Measurement
40+ Best Shopify Apps To Optimize Your Ecommerce Store
June 26, 2023
Apps and Integrations
Shopify vs Shopify Plus: Which Version is Right for You?
June 26, 2023
Shopify
Templates and Tips to Respond to Frustrated Customer Emails
June 23, 2023
Customer Experience
8 Amazing Live Chat Apps for Customer Support
June 22, 2023
Live Chat
30+ Customer Service Email Templates & 5 Best Practices
June 22, 2023
Customer Experience
Tips for Using Facebook Messenger for Customer Service
June 22, 2023
Social Media
Is BFCM the Most Important Week of the Year for Ecommerce?
June 22, 2023
Black Friday—Cyber Monday (BFCM)
A Complete Guide to BFCM Logistics
June 21, 2023
Black Friday—Cyber Monday (BFCM)
9 Apps for Ecommerce That Every Early-Stage Brand Needs
June 21, 2023
Apps and Integrations
How to Track & Manage Social Mentions for Ecommerce Stores
June 20, 2023
Social Media
How To Improve Customer Service and Lift Revenue in 2023
June 20, 2023
Customer Service Team Management
7 Ways to Improve Your Customer Service Response Times
June 20, 2023
Customer Experience
Next
2024 | Q1 Partner Town Hall
March 20, 2024
new test
test
FY23|Q4 Partner Town Hall
December 5, 2023
testing v2
August 29, 2023
FY23|Q3 Partner Town Hall
September 21, 2023
FY23| June Partner Webinar
June 27, 2023
FY23|Q2 Partner Town Hall
June 22, 2023
FY23|Q1 Partner Town Hall
March 22, 2023
Ecommerce Experts Talk #5
December 15, 2022
Gorgias Shopify Town Hall
February 8, 2023
Ecommerce Expert Talk #4
November 18, 2022
Ecommerce Experts Talk #3
September 12, 2022
Q3 Partner Town Hall
September 21, 2022
Ecommerce Experts Talk #2
August 22, 2022
Ecommerce Experts Talk #1
June 2, 2022
[BootCamp] Gorgias Convert by Brandon Amoroso
March 28, 2024
[Guide] Automation-power-kit
March 28, 2024
[Ebook] CX Unlocked
March 28, 2024
[Ebook] FAQ Pages and Help Centers
March 28, 2024
[Ebook] CX-Driven Growth Playbook
March 28, 2024
[Ebook] Hiring for customer service
March 28, 2024
[Ebook] Support performance flywheel
March 28, 2024
Personalization strategies built for scale
March 28, 2024
Provide instant answers
March 28, 2024
Lift revenue by 4%
March 28, 2024
Lift revenue by 1%
March 28, 2024
Lift revenue by 13%
March 28, 2024