Next steps: Learn more about Gorgias Automate

The transition from mostly manual customer support to mostly automated customer support is an exciting one. In the future, customer service professionals will spend less time copy-pasting answers to repetitive emails, and more time building systems that improve customer experience and drive revenue.

Gorgias Automate is an exciting step in that direction — and it's only just beginning.

“I see a HUGE difference for my support. There is really a before and an after. I was also impressed with the speed of impact. The impact was immediate, I wasn’t expecting it to be so fast.” 

— Capucine Schahl, Customer Care Manager at Franklin Pet Food

If you want to learn more about Automate and our vision for automated customer service, get in touch in one of the following ways: 

Need to optimize Automate? Contact your CSM or, if you’re a Basic or a Pro customer, schedule a call with our automation consultants to get help. 
Are you a Gorgias customer who doesn’t have Automate? Get an Automate demo to learn more about these powerful automation features. 
Don’t use Gorgias yet? Schedule a demo to learn more about our helpdesk, and how it helps ecommerce merchants like you provide an efficient, excellent customer experience.

Building delightful customer interactions starts in your inbox

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Frequently Asked Questions

What is the Gorgias Automate?

Automate is a Gorgias product that provides instant, automated answers to common questions via your email, Help Center, and widget. Your customers can get a quick response (and resolution) around the clock, even when a live agent isn’t available. Gorgias Automate includes Quick Responses, interactive Flows, Order Management, Autoresponders, and Article Recommendations.

How much does the Gorgias Automate cost?

Gorgias Automate pricing scales with your usage, just like the Gorgias helpdesk. Pricing starts at $30/month for 30 automated interactions and scales up to custom enterprise-level plans. One note: The more automated interactions you have, each one costs less and less. For example, 5,000 automated interactions per month is $2,500 (meaning each one is only $0.50, compared to $1.00 for the lowest plan).

What’s the fastest way to get results?

Two features drive the most automation are Quick Responses and Article Recommendations. Start with these two to quickly unlock the potential of automation!

Where did the 30% number come from?

We tested these methods with ecommerce brands and found they consistently achieved at least 30% automation when implemented. The top 5% of brands achieve up to 45% automation rate with Gorgias Automate.

How can I learn more about support automation?

Contact your CSM or, if you’re a Basic or a Pro customer, you can schedule a call with our automation consultants team. If you’re not a Gorgias customer, book a call with our team using the link at the end of this playbook.