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The Future of Support Is Automated: How To Accurately Automate +30% of Support Tickets
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Next steps: Learn more about the Automation Add-on

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Next steps: Learn more about the Automation Add-on
The transition from mostly manual customer support to mostly automated customer support is an exciting one. In the future, customer service professionals will spend less time copy-pasting answers to repetitive emails, and more time building systems that improve customer experience and drive revenue.
The Automation Add-on is an exciting step in that direction — and it's only just beginning.
“I see a HUGE difference for my support. There is really a before and an after. I was also impressed with the speed of impact. The impact was immediate, I wasn’t expecting it to be so fast.”
— Capucine Schahl, Customer Care Manager at Franklin Pet Food
If you want to learn more about the Automation Add-on and our vision for automated customer service, get in touch in one of the following ways:
Need to get some optimize your Automation Add-on? Contact your CSM or, if you’re a Basic or a Pro customer, schedule a call with our automation consultants to get help.
Are you a Gorgias customer who doesn’t have the Automation Add-on? Get an Automation Add-on demo to learn more about these powerful automation features.
Don’t use Gorgias yet? Schedule a demo to learn more about our helpdesk, and how it helps ecommerce merchants like you provide an efficient, excellent customer experience.
Frequently asked questions
What is the Automation Add-on?
The Automation Add-on is a Gorgias product that provides instant, automated answers to common questions via your email, Help Center, and widget. Your customers can get a quick response (and resolution) around the clock, even when a live agent isn’t available. The Automation Add-on includes Quick Response Flows, interactive Flows, Order Management, Autoresponders, and Article Recommendations.
How much does the Automation Add-on cost?
Automation Add-on pricing scales with your usage, just like the Gorgias helpdesk. Pricing starts at $30/month for 30 automated interactions and scales up to custom enterprise-level plans. One note: The more automated interactions you have, each one costs less and less. For example, 5,000 automated interactions per month is $2,500 (meaning each one is only $0.50, compared to $1.00 for the lowest plan).
What’s the fastest way to get results?
Two features drive the most automation are Quick Response Flows and Article Recommendations. Start with these two to quickly unlock the potential of automation!
Where did the 30% number come from?
We tested these methods with ecommerce brands and found they consistently achieved at least 30% automation when implemented. The top 5% of brands achieve up to 45% automation rate with the Automation Add-on.
How can I learn more about support automation?
Contact your CSM or, if you’re a Basic or a Pro customer, you can schedule a call with our automation consultants team. If you’re not a Gorgias customer, book a call with our team using the link at the end of this playbook.