AI Agent is your newest team member. It sends accurate, personalized responses in the blink of an eye.
With the help of ChatGPT's GPT-4o, brand-owned data, and your favorite ecommerce app integrations, AI Agent can mimic your brand voice and identity to handle your most repetitive tickets.
It can also connect to Shopify and other tools to perform Actions (like updating a shipping address or canceling a recent order) to fully resolve tickets.
With AI Agent on your team, you can:
⚡ Resolve up to 60% of support volume with cost-effective AI
🤩 Delight customers with instant and personalized answers, 24/7
📈 Focus your team’s time on complex, VIP, and high-value conversations
We believe AI should be an extension of CX teams everywhere. Sit back and let AI do the heavy lifting, while your team takes care of the strategic, revenue-driving activities.
Learn more about AI Agent and how to set up below:
Register for our 30-min Implementation webinar here.
When: Mondays, Wednesdays and Fridays at 1:00pm EST
Register for our 30-min Intro to AI Agent webinar here.
When: Mondays at 12:00pm EST
✨ You don’t have to wait for the webinar to get started. In the meantime, check out our playbook to onboard your AI Agent.
If you are not an Automate subscriber, please book a demo with our team here!
Automate is a Gorgias product that provides instant, automated answers to common questions via your email, Help Center, and Chat widget. With Flows, brands can create automated Q&A chat interactions like product quizzes, FAQs, and more to quickly resolve customer questions. Automate's standout feature, AI Agent, is a conversational AI tool that uses your Shopify store and internal guidelines to respond and resolve customer tickets. Both features function without human agents.
Gorgias Automate pricing scales with your usage, just like the Gorgias helpdesk. Pricing starts at $30/month for 30 automated interactions and scales up to custom enterprise-level plans. One note: The more automated interactions you have, each one costs less and less. For example, 5,000 automated interactions per month is $2,500 (meaning each one is only $0.50, compared to $1.00 for the lowest plan).
Use Flows and Order Management in Chat to drive your automated interactions. Both features are quick and easy ways to resolve repetitive pre-sales and follow-up questions.
We tested these methods with ecommerce brands and found they consistently achieved at least 30% automation when implemented. The top 5% of brands achieve up to 45% automation rate with Gorgias Automate.
Set up AI Agent, Gorgias's conversational AI assistant, which comes with Automate subscriptions. AI Agent can resolve inquiries within a minute by simply learning from your Shopify store and internal documents.