Gorgias vs Freshdesk pricing: Seats vs tickets
Gorgias pricing is based on tickets, not users: We don’t charge per seat, so your whole team can obsess over CX.
Freshdesk’s pricing model makes you pay per user seat, siloing and limiting growth of your CX team.
We made this decision based on feedback from ecommerce business owners who want to:
- Invite Marketing, Product, and Website teams to get insights and feedback directly from customers to improve the product and CX
- Add new agents (and outsourced agents) at no extra charge, during busy seasons and periods of growth
- Tag technical support or other non-CX team members directly in Gorgias instead of chasing them down on another tool and copy/pasting their answer
What you’ll lose with Freshdesk’s free tier
Freshdesk’s free tier is no doubt an appealing choice for smaller merchants evaluating helpdesks. However, there are drawbacks to the free model.
For example, while you can manage conversations on email and social media (except for Instagram without a third-part app), you can’t pull tickets from Instagram or WhatsApp, and you’ll have limited automations.
For just $10/month with Gorgias, your team gets access to omnichannel support and automations to speed up your support.
You can connect all your channels, process order updates, auto-tag tickets, pull powerful reports, connect all the apps in your tech stack, and so much more.