AI Agent

Coach AI Agent

Now that you have reviewed the performance of AI Agent, you can improve it through coaching. Specifically, by identifying and filling gaps in knowledge (in Help Center articles, Guidance, and Actions), as well as providing feedback to improve the AI algorithm.

When reviewing a ticket handled by AI Agent, you can:

  • See which sources AI Agent pulled from
  • Instruct the AI Agent to pull from other knowledge for similar questions in the future
  • Create additional Actions, Guidance, and Help Center content
  • Report issue to the Gorgias product team

We recommend setting aside at least one hour per week to review AI Agent’s responses — or more if your team has the bandwidth. Coaching is especially impactful when you get started with AI Agent, when you’ll find the most opportunities to create additional knowledge content and provide feedback. 

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Frequently Asked Questions