As you leverage automation, you’ll want to understand its performance to validate your work and find opportunities to improve. If you use Automate, you’ll get this information in easy-to-use dashboards.
You can understand your Automation rate (and other important ROI factors, like time and cost saved) in Automate Overview. You can track this over time in the Performance section to help understand growth and seasonality.
You can zoom into the performance of each Automate feature by clicking on Performance by feature in the sidebar. We recommend regularly revisiting this page to iterate on your automation strategy, tweaking or replacing low-performing automations and rolling out high-performing automations on additional channels.
On the Automate Performance by Feature page, you can also see the performance of individual Flows.
With this information, you can understand which Flows get used, and swap out any that aren’t. You can also see which of these Flows still end up with an agent contact, so you can try to find an answer that completely resolves the customer’s issue.
Automate is a Gorgias product that provides instant, automated answers to common questions via your email, Help Center, and Chat widget. With Flows, brands can create automated Q&A chat interactions like product quizzes, FAQs, and more to quickly resolve customer questions. Automate's standout feature, AI Agent, is a conversational AI tool that uses your Shopify store and internal guidelines to respond and resolve customer tickets. Both features function without human agents.
Gorgias Automate pricing scales with your usage, just like the Gorgias helpdesk. Pricing starts at $30/month for 30 automated interactions and scales up to custom enterprise-level plans. One note: The more automated interactions you have, each one costs less and less. For example, 5,000 automated interactions per month is $2,500 (meaning each one is only $0.50, compared to $1.00 for the lowest plan).
Use Flows and Order Management in Chat to drive your automated interactions. Both features are quick and easy ways to resolve repetitive pre-sales and follow-up questions.
We tested these methods with ecommerce brands and found they consistently achieved at least 30% automation when implemented. The top 5% of brands achieve up to 45% automation rate with Gorgias Automate.
Set up AI Agent, Gorgias's conversational AI assistant, which comes with Automate subscriptions. AI Agent can resolve inquiries within a minute by simply learning from your Shopify store and internal documents.