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Gorgias Automate
Automate 60% of your support with AI to focus on what humans do best.
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All your customer support, centralized in one place.
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Increase website conversion rate by 6% with onsite campaigns.
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Ecommerce platforms
Shopify
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BigCommerce
Magento
WooCommerce
PrestaShop
Integrations
Omnichannel
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Artificial Intelligence
Lightspeed AI features to get more done in a fraction of the time
Statistics
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Klaviyo
Loop Returns
Recharge
Yotpo
App Store
100+
app integrations
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Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
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Shopify
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The Apparel and Fashion industry
Industries
Agency Partner
Arts and Crafts
Automotive
Consumer Electronics
Consumer Goods
Cosmetics
Design
Entertainment
Food Production
Food and Beverages
Furniture
Health, Wellness and Fitness
Internet
Luxury Goods and Jewelry
Music
Other
Retail
Sporting Goods
Sports
Textiles
Wholesale
Here is a benchmark of the main support metrics based on Gorgias user data from the industry.
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Key support metrics
First response time
Median first response time for tickets managed in Gorgias.
10
hrs
resolution time
Median waiting time between a client's question and an agent's response.
18.4
hrs
Satisfaction score
Average satisfaction score (from 1 to 5) for tickets which satisfaction survey has been sent.
4.5
/5
First response time
Top 5 brands
First response time
Selby Rae
0.03 hrs
bandolierstyle.com
0.03 hrs
kookai.com.au
0.07 hrs
salonstyle.com.au
0.08 hrs
dimebags.com
0.09 hrs
Resolution time
Top 5 brands
Resolution time
bandolierstyle.com
0 hrs
Selby Rae
0.03 hrs
salonstyle.com.au
0.13 hrs
ÓRTTU
0.23 hrs
dimebags.com
0.36 hrs
Satisfaction score
Top 5 brands
Satisfaction score
ÓRTTU
4/5
The J. Peterman Company
4/5
kookai.com.au
/5
salonstyle.com.au
/5
dimebags.com
/5
First response time
Median first response time for tickets managed in Gorgias.
10
hrs
Resolution time
Median waiting time between a client's question and an agent's response.
18.4
hrs
Satisfaction score
Average satisfaction score (from 1 to 5) for tickets which satisfaction survey has been sent.
4.5
/5
First response time
Resolution time
Satisfaction score
Customer support channels
Avg ticket distribution per channel
% Brands using channels
Support performance by channel
Email
Live Chat
Social Media
SMS
Phone
Email
Live chat
Social Media
SMS
Phone
12.0
hrs
First Response Time
20.1
hrs
Resolution Time
4.5
/5
Satisfaction Score
3.9
hrs
First Response Time
22.5
hrs
Resolution Time
5.0
/5
Satisfaction Score
2.1
hrs
First Response Time
10.8
hrs
Resolution Time
4.4
/5
Satisfaction Score
12.1
hrs
First Response Time
18.7
hrs
Resolution Time
/5
Satisfaction Score
3.0
hrs
First Response Time
16.6
hrs
Resolution Time
/5
Satisfaction Score
Email
Phone
Chat
Social Media
SMS