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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
8.3
hrs
First Response Time
127.6
hrs
Resolution Time
/5
Satisfaction Score
1.0
hrs
First Response Time
12.4
hrs
Resolution Time
4.5
/5
Satisfaction Score
4.0
hrs
First Response Time
8.5
hrs
Resolution Time
/5
Satisfaction Score