Product tour
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you.
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep.
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you.
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep.
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
PLATFORMS
Shopify
Magento
BigCommerce
New
OVERVIEW
Product overview
Machine learning & A.I.
Customer stories
Enterprise
Pricing
Partners
Tech Partners
Become a Tech Partner
Build an app
Browse the App Store
Refer a customer
Agency Partners
Become an Agency Partner
Find a partner
Agency Partner Portal
Refer a client
Ambassadors
Become an Ambassador
Meet our Ambassadors
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Resources
Growth
Blog
Playbooks
Ebooks
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Product Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Events
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Refer a client
Log in
Book a demo
Get started
Sign up free
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The Agency Partner industry
Industries
Apparel and Fashion
Arts and Crafts
Automotive
Consumer Electronics
Consumer Goods
Cosmetics
Design
Entertainment
Food Production
Food and Beverages
Furniture
Health, Wellness and Fitness
Internet
Luxury Goods and Jewelry
Music
Other
Retail
Sporting Goods
Sports
Textiles
Wholesale
Here is a benchmark of the main support metrics based on Gorgias user data from the industry.
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Key support metrics
First response time
Median first response time for tickets managed in Gorgias.
hrs
resolution time
Median waiting time between a client's question and an agent's response.
hrs
Satisfaction score
Average satisfaction score (from 1 to 5) for tickets which satisfaction survey has been sent.
/5
First response time
Top 5 brands
First response time
No items found.
Resolution time
Top 5 brands
Resolution time
No items found.
Satisfaction score
Top 5 brands
Satisfaction score
No items found.
First response time
Median first response time for tickets managed in Gorgias.
Baseline price
2,000
Helpdesk tickets
$
300
/month
xxx
AI Agent resolutions
$
xx
/month
Cost of overages
Helpdesk tickets
$36/100 tickets
AI Agent resolutions
$150/100 resolutions
hrs
Resolution time
Median waiting time between a client's question and an agent's response.
Baseline price
2,000
Helpdesk tickets
$
300
/month
xxx
AI Agent resolutions
$
xx
/month
Cost of overages
Helpdesk tickets
$36/100 tickets
AI Agent resolutions
$150/100 resolutions
hrs
Satisfaction score
Average satisfaction score (from 1 to 5) for tickets which satisfaction survey has been sent.
Baseline price
2,000
Helpdesk tickets
$
300
/month
xxx
AI Agent resolutions
$
xx
/month
Cost of overages
Helpdesk tickets
$36/100 tickets
AI Agent resolutions
$150/100 resolutions
/5
First response time
Resolution time
Satisfaction score
Customer support channels
Avg ticket distribution per channel
% Brands using channels
Support performance by channel
Email
Live Chat
Social Media
SMS
Phone
Email
Live chat
Social Media
SMS
Phone
hrs
First Response Time
hrs
Resolution Time
/5
Satisfaction Score
hrs
First Response Time
hrs
Resolution Time
/5
Satisfaction Score
hrs
First Response Time
hrs
Resolution Time
/5
Satisfaction Score
hrs
First Response Time
hrs
Resolution Time
/5
Satisfaction Score
hrs
First Response Time
hrs
Resolution Time
/5
Satisfaction Score
Email
Phone
Chat
Social Media
SMS