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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
0.3
hrs
First Response Time
1.0
hrs
Resolution Time
/5
Satisfaction Score
5.0
hrs
First Response Time
17.6
hrs
Resolution Time
3.3
/5
Satisfaction Score
0.0
hrs
First Response Time
8.9
hrs
Resolution Time
/5
Satisfaction Score