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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
1.8
hrs
First Response Time
2.3
hrs
Resolution Time
/5
Satisfaction Score
0.3
hrs
First Response Time
4.8
hrs
Resolution Time
4.4
/5
Satisfaction Score
hrs
First Response Time
hrs
Resolution Time
/5
Satisfaction Score