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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
hrs
First Response Time
hrs
Resolution Time
/5
Satisfaction Score
1.3
hrs
First Response Time
9.2
hrs
Resolution Time
4.6
/5
Satisfaction Score
15.1
hrs
First Response Time
6239.8
hrs
Resolution Time
/5
Satisfaction Score