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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
2.4
hrs
First Response Time
25.2
hrs
Resolution Time
/5
Satisfaction Score
0.4
hrs
First Response Time
3.2
hrs
Resolution Time
4.6
/5
Satisfaction Score
0.0
hrs
First Response Time
62.8
hrs
Resolution Time
/5
Satisfaction Score