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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
19.7
hrs
First Response Time
208.4
hrs
Resolution Time
/5
Satisfaction Score
0.2
hrs
First Response Time
7.8
hrs
Resolution Time
4.5
/5
Satisfaction Score
0.1
hrs
First Response Time
3659.5
hrs
Resolution Time
/5
Satisfaction Score