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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
1.7
hrs
First Response Time
17.3
hrs
Resolution Time
4.8
/5
Satisfaction Score
1.1
hrs
First Response Time
11.9
hrs
Resolution Time
4.4
/5
Satisfaction Score
6.2
hrs
First Response Time
40.9
hrs
Resolution Time
/5
Satisfaction Score