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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
0.9
hrs
First Response Time
2.7
hrs
Resolution Time
/5
Satisfaction Score
0.8
hrs
First Response Time
7.1
hrs
Resolution Time
4.6
/5
Satisfaction Score
0.5
hrs
First Response Time
99.1
hrs
Resolution Time
/5
Satisfaction Score