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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
9.7
hrs
First Response Time
23.4
hrs
Resolution Time
/5
Satisfaction Score
0.9
hrs
First Response Time
3.3
hrs
Resolution Time
4.5
/5
Satisfaction Score
1.5
hrs
First Response Time
14.2
hrs
Resolution Time
/5
Satisfaction Score